International Journal of Business, Humanities and Technology
Vol. 2 No. 5; August 2012
Impact of Leadership Development on Employees' Performance
(Case Study: Employees of Customs Headquarters)
Dr. Javad Mehrabi Department of Public Management, Qazvin Branch Islamic Azad University, Qazvin, Iran Dr. Mohammad Taheri Roozbehani Department of Management, Boroojerd Branch Islamic Azad University, Boroojerd , Iran Shirin Naseri Department of Management, Boroojerd Branch Islamic Azad University, Boroojerd, Iran Batool Samangooei Postgraduate of Business Management Payame- Nour University, Tehran Shahre Ray Unit and Educational Services Expert in University of Isfahan, Iran
Objective: The present survey has been conducted to study the "role of leadership development on employees' performance in Customs headquarters of the Islamic Republic of Iran". Methodology: Descriptive-correlation method was used in this survey and the statistical population included employees of Customs headquarters equal to six-hundred seventy eight (678) persons. Sample volume was selected through random class sampling method that was equal to two-hundred fifty (250) persons. Questionnaire was used to collect the required data and data analysis was accomplished using inferential statistics tests such as Pierson correlation coefficient and step by step regression analysis in addition to descriptive statistics indexes such as mean and standard deviation. Findings: Findings reveal that there is a significant and positive relationship among leadership development and its dimensions with employees' performance. Conclusion: It is concluded that authorization, education and development and empowerment have the highest impact on employees' performance respectively.
Key words: leadership development, coaching, education and development, empowerment, participation in decision-making, authorization, performance
Leadership is a mysterious process that has been considered similarly by common people, scientists and researchers since the far past. It is one of the major five tasks of managers in some guidance texts. Leadership means art of influencing the subordinates so that they conduct pre-determined activities in the framework of certain purposes voluntarily and eagerly (Khalili Shurini, 1995: 15-19). It seems that when the leader is able to mobilize and coordinate human forces by emphasizing human relations, his action would be led to satisfaction and improvement of employees' performance automatically. Today governmental and private organizations intend to enhance their service quality and this won't be fulfilled unless with a good management, suitable leadership and moving towards knowledge and technology advancement (Rezaeeian, 2005: 230-247). 154
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As utilizing employees' abilities is not possible without effective leadership existence of leadership as the driving factor in employees' motivation, creating perspectives, enhancing employees' capability, education and development of the organizational forces and compiling purposes and programs are very important to obtain organizational objectives (Moradi, 2009). Major task of Customs as one of the governmental organizations is to control imports and exports legally in order to get duties, preventing to import non-standard and unhygienic products, regulating importation and exportation of some products to regulate the internal market and etc. Violating the above cases would be led to social and cultural abnormalities in addition to their harmful impacts on the internal production and economic stagnation through changing the culture and taste of consumers towards nonstandard and smuggled products and creates disorganization in the economic system by dominance of foreign manufacturers on the internal markets and increases unemployment and the related problems. Since accurate and effective implementation of Customs'...
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