The Importance of Listening Skills in the Workplace

Topics: Communication, Psychology Pages: 4 (1102 words) Published: November 2, 2012
Assessment Task:

Given that listening accounts for 45 per cent of time spent on communication (Eunson 2012:310), argue the importance of listening skills in the workplace. Your analysis should identify three specific listening behaviors and provide examples to demonstrate how these skills promote communication and understanding. Support your analysis with relevant communication theory and evidence from appropriate academic sources.

Listening skills play a significant role in evaluating communication capabilities in the workplace throughout the globe. It affects all kinds of interactions and becomes part of problem solving. Thought communication encounters, workers are able to learn why they trust or distrust each other. Although listening skills are not the main aspect required in the workplace. Slightly less than half of the time it spends on listening than writing, reading, and speaking, by employee. Listening skills have become one of the major tools in the workplace, due to the improvement of productivity and satisfaction. There are a number of factors that could support listening skills becoming more active and effective such as giving concentration and full attention. Therefore, three important listening behaviours in the workplace and how this behaviour could help communication between co-worker, namely active and effective listening behaviour, remaining silent, and effective questioning will be discuss in more depth in this essay.

Active and effective listening allows speakers to deliver or articulate the information more fluently (Eunson 2012). As a rule, effective listening involves paying full attention and concentrating as well as responding because it helps the speaker to transfer the message easily. In addition, by showing verbal and non- verbal responses, such as smiling and nodding or saying yes or no, effectively affect the speaker to communicate and transfer the information (Harvey 2006). Further more, by nodding their...
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