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Health And Social Care Communication Analysis

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Health And Social Care Communication Analysis
This assignment will define communication and discuss the importance of effective communication within the healthcare sector. It will then look at how I can develop an active listening skill that I currently feel is a personal weakness. (Appendix 1)

Le May (2004) defines communication as a process of exchanging a message intentionally or unintentionally between two or more people using either both verbal and non verbal communication skills. In order for communication to be effective, the sender and the receiver must have a clear understanding of what is being communicated, because a breakdown can have a negative outcome (Riley 2008).
Effective communication is an essential tool used throughout the healthcare profession. The reason why …show more content…
5th edition London, Saunders Elsevier

Department of Health (2004) Appendix 2: Core Dimension 2 Personal and People Development NHS Knowledge and Skills Framework. http://www.dh.gov.uk/prod_consum_dh/groups/dh_digitalassets/@dh/@en/documents/digitalasset/dh_4107980.pdf [20/01/2011]

Freshwater D (2003) Counselling Skills for Nurses, Midwives and Health Visitors. Philadelphia, Open University Press

Hargie O, Dickson D and Tourish D (2004) Communication Skills for Effective Management. New York, Palgrave Macmillan

Husband C and Hoffman E (2007) Transcultural health care practice: Transcultural Communication and Health Care Practice. Royal College of Nursing. http://www.rcn.org.uk/resources/transcultural/communication/index.php
[20/11/2010]

Knhnke E (2007) Body Language for Dummies. United Kingdom, John Wiley & Sons Ltd

Le May A (2004) Building a rapport through non-verbal communication, Nursing and Residential Care. British Journal of Midwifery, 6 (10) 488-491.

Lloyd M and Bor R (2009) Communication Skills for Medicine. London, Churchill Livingstone …show more content…
• Gained knowledge in communication skills from Lecture of the faculty

• Reading Text books and journals on communication

• Internet and getting feedback from staff

Weaknesses / Areas for Development:

I will like to improve my knowledge of Active listening by focusing on the skills below.

• Maintaining eye contact in relation to active listening • Facial expression in active listening • Develop self awareness

Opportunities Available:

• Researching the effectiveness of using active listening in
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