Le May (2004) defines communication as a process of exchanging a message intentionally or unintentionally between two or more people using either both verbal and non verbal communication skills. In order for communication to be effective, the sender and the receiver must have a clear understanding of what is being communicated, because a breakdown can have a negative outcome (Riley 2008).
Effective communication is an essential tool used throughout the healthcare profession. The reason why …show more content…
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Lloyd M and Bor R (2009) Communication Skills for Medicine. London, Churchill Livingstone …show more content…
• Gained knowledge in communication skills from Lecture of the faculty
• Reading Text books and journals on communication
• Internet and getting feedback from staff
Weaknesses / Areas for Development:
I will like to improve my knowledge of Active listening by focusing on the skills below.
• Maintaining eye contact in relation to active listening • Facial expression in active listening • Develop self awareness
• Researching the effectiveness of using active listening in