Health and social care guide to communication
Communication is an interactive two way process of giving and receiving a message, such as exchanging ideas or information it can be a mixture of verbal and non-verbal and formal and informal methods. Communication is important to master to become an effective health and social care professional because you need to be able to listen to people to understand their needs because if you don’t listen to them properly wrong information can be taken also interrupting peoples communication could make people very anxious or angry as their not being listen to. It is also important to know how to put things across e.g. deliver messages in the correct manner for example if you had someone with a learning difficulty you would need to simplify it but not to the degree of being patronising. So you can understand what different types of body language and to be able to understand people’s personal preferences e.g. physical contact, proximity or tone of voice. The purpose of effective communication is so that service users get all they need out of the communication taking place, it is needed to find out what the individual needs. (3)
These tables are here to display the different types of verbal and non verbal communication you can have and also types of informal and formal types of communication.
Talking with friends at school/college
Meeting with boss
This is the use of words to present an idea, thoughts or feelings. A good verbal communication is having the ability to present and explain your idea clearly and confidently
This is a type of verbal and informal communication that is normally used when talking to friends and family. Using slang can be effective when talking to the younger generation this may make it easier for them to understand what is being said to them and you are using a language they are more familiar with; it also sets a laid back environment so they don’t feel uncomfortable. Slang can be useful when you only need to send a short message but only if it is relevant to the situations it can also make people feel at ease. Slang can be used in health and social care e.g. if someone has been the social worker of an individual for a long time using slang would just be natural and it would be a common language used between the individuals things like swearing would be accepted because they social worker would understand that the individual would know that they weren’t being threatening by using it. (3)
Tone of voice
Different toes of voice will be used with different types of people and different situations. This is useful as different situations need to be dealt with in different manners for example using a calming tone of voice to calm an individual down when they are in a panicked situation, or using a more serious tone of voice just to get the individual to listen to what you are saying as this may lead to misinterpreting what has bee said because they have not been listening. Tone of voice can make communication less effective because if you sounds like you are getting annoyed this may make the service user feel reluctant to ask any questions they have meaning you don’t get down to the bottom of their problem make the interpersonal communication pointless and not effective at all. (3)
Informal communication is a form of communication that is very laid back and used when talking to friends and family this is used if you are talking to one of your colleges on a break which is a relaxed environment. Informal communication can be verbal and non verbal. Some examples of informal communication could be colleagues talking to each other on a dinner break or a group of friends talking. Informal communication can be used with...
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