Technical Support
Course Title: BTEC Level 3 Extended Diploma in I.T
Assignment Title: Unit 12: I.T Technical Support / Assignment 3
Unit Number: Unit 12
Student Name:
SO number:
Tutor Name:
Date Issued: 10/01/2012
Submission Date: 31/01/2012
First Hand in Date:
Date Returned:
Final Hand in Date:
Date Returned:
Declaration:
Table of Contents
Task 1 – Tools and techniques used for technical support – P1
Technical support is a user friendly assistance for individuals having technical problems with their electronic devices. The technical support team will give you advice and guidance on how to solve the problem you are having. The tools used can be different software’s, equipment and information that are used to provide this. Technology is always changing and so by having the latest knowledge for each gadget is a bonus to the end user who is in need of help. There are many types of technical support and each individual person may find that a specific one is right for them the extent where they can understand what to do.
A basic technician will need to have anti-static-gloves to keep themselves protected so that they can be safe when dealing with electrical objects, and so they do not cut themselves in the process of fixing the problem. A multi-tool will be needed so that you do not have to carry around many different screwdrivers, pliers and other tools as they are all on this one tool. Electrical tape is definitely needed as an IT technician as it’s useful when wires need to be tied together safely. There are many other tools a technician will need, so that they can fix any problems that may occur. More of these are as follows:
Anti-virus
Image from: http://www.onetip.net/which-is-the-best-antivirus-software/
You need to use anti-virus software to protect your own computer, and to prevent your computer from being used to pass on infections to other
Assignment Title: Unit 12: I.T Technical Support / Assignment 3
Unit Number: Unit 12
Student Name:
SO number:
Tutor Name:
Date Issued: 10/01/2012
Submission Date: 31/01/2012
First Hand in Date:
Date Returned:
Final Hand in Date:
Date Returned:
Declaration:
Table of Contents
Task 1 – Tools and techniques used for technical support – P1
Technical support is a user friendly assistance for individuals having technical problems with their electronic devices. The technical support team will give you advice and guidance on how to solve the problem you are having. The tools used can be different software’s, equipment and information that are used to provide this. Technology is always changing and so by having the latest knowledge for each gadget is a bonus to the end user who is in need of help. There are many types of technical support and each individual person may find that a specific one is right for them the extent where they can understand what to do.
A basic technician will need to have anti-static-gloves to keep themselves protected so that they can be safe when dealing with electrical objects, and so they do not cut themselves in the process of fixing the problem. A multi-tool will be needed so that you do not have to carry around many different screwdrivers, pliers and other tools as they are all on this one tool. Electrical tape is definitely needed as an IT technician as it’s useful when wires need to be tied together safely. There are many other tools a technician will need, so that they can fix any problems that may occur. More of these are as follows:
Anti-virus
Image from: http://www.onetip.net/which-is-the-best-antivirus-software/
You need to use anti-virus software to protect your own computer, and to prevent your computer from being used to pass on infections to other