Technical Support

Topics: Outsourcing, Technical support, Problem solving Pages: 17 (5642 words) Published: August 23, 2014

Course Title: BTEC Level 3 Extended Diploma in I.T
Assignment Title: Unit 12: I.T Technical Support / Assignment 3 Unit Number: Unit 12

Student Name:
SO number:
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Date Issued: 10/01/2012
Submission Date: 31/01/2012
First Hand in Date:
Date Returned:
Final Hand in Date:
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Declaration:

Table of Contents

Task 1 – Tools and techniques used for technical support – P1

Technical support is a user friendly assistance for individuals having technical problems with their electronic devices. The technical support team will give you advice and guidance on how to solve the problem you are having. The tools used can be different software’s, equipment and information that are used to provide this. Technology is always changing and so by having the latest knowledge for each gadget is a bonus to the end user who is in need of help. There are many types of technical support and each individual person may find that a specific one is right for them the extent where they can understand what to do.

A basic technician will need to have anti-static-gloves to keep themselves protected so that they can be safe when dealing with electrical objects, and so they do not cut themselves in the process of fixing the problem. A multi-tool will be needed so that you do not have to carry around many different screwdrivers, pliers and other tools as they are all on this one tool. Electrical tape is definitely needed as an IT technician as it’s useful when wires need to be tied together safely. There are many other tools a technician will need, so that they can fix any problems that may occur. More of these are as follows:

Anti-virus
Image from: http://www.onetip.net/which-is-the-best-antivirus-software/ You need to use anti-virus software to protect your own computer, and to prevent your computer from being used to pass on infections to other machines without your knowledge. If you use the internet and you don’t take precautions, you’re going to get infected. And you’ll infect others, including those you care about most like your friends, family, and business contacts because their information is in your email address book and other files on your computer. Defrag

Image from: http://www.asksid.com/2008/05/02/how-often-to-defrag/ Disk Defragmenter is a Utility included in Microsoft Windows designed to increase access speed by rearranging files stored on a disk to occupy contiguous storage locations, a technique commonly known as de-fragmenting. The purpose is to optimize the time it takes to read and write files to/from the disk by minimizing head travel time and maximizing the transfer rate. As of Windows XP, Disk Defragmenter is also used to improve system start-up times.

Disk Clean-up Utility
To keep a PC running smoothly, regular maintenance is critical. Many users shy away from maintenance tasks, thinking it is a long, drawn out manual affair, but the Disk clean-up Utility can easily determine which files on a hard drive may no longer be needed and delete those files. In addition to freeing up potentially significant amounts of hard drive space, using Disk clean-up on a regular basis can significantly improve system performance.

To locate the disk clean-up you have to do the following:
Click Start | Programs | Accessories | System Tools | Disk Clean-up Click Start | Run and in the Open box type cleanmgr and click OK In Windows Explorer or My Computer, right-click the disk in which you want to free up space, click Properties, click the General tab, and then click Disk Clean-up. Use the drop down menu arrow to select the drive you want to clean.

Click [OK] and Disk Clean-up will analyse the selected drive to determine the amount of space that can be freed.

You have to be patient waiting for this clean-up to finish as it’s a lengthy process. Once the drive analysis is complete...
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