customer service
Topics: Communication, Customer, Customer service, Customer satisfaction / Pages: 20 (5397 words) / Published: Oct 27th, 2014

Aloft London Excel
Starwood Hotels and Resorts worldwide is one of the leading hotel and leisure companies in the world with approximately 1000 properties in more than 95 countries and 145000 employees at its owned and managed properties.
The brand landed in Europe with the Aloft Brussels Schuman in 2010 and is the fasted brand launched ever.
Aloft is part of Starwood Hotels and Resorts and has been opened on 3rd of October 2011.
The hotel has 252 guestrooms including 12 suites, 181 King Aloft guestrooms and 50 Double queen Aloft guestrooms, a Swimming Pool and Gym .Aloft is part of a modern 100 acre campus, located 10 minutes from Canary Warf, in the heart of London’s Royal Docks. Including onsite parking, 3 DLR (Docklands Light Railway) stations, with easy access to the Jubilee Line, central London and 5 minutes away from London City International Airport.
A fresh, fun alternative to play and stay awaits at Aloft London Excel. As the only hotel directly connected to the International Exhibition and Convention Centre, nearby London’s newest shopping destination featuring the latest fashion savvy trends and close to Central London.
Aloft offers something bold and new, a hotel that celebrates the individual and gives you the freedom to control and customize your travel adventure to fit your personal style.
The structure of Aloft London Excel is an uncomplicated structure: we keep it simple, just 3 levels from talents to Hotel Manager.
Aloft knows how important is for guests to be connected with friends and with the world… the bold technology that surrounded the hotel, from the Wi-Fi connection both in the public area and in the bedrooms and the docks in the bedrooms are just the highlight of the avant-gard technology that the Aloft is driving.
AC 1.1 Discuss reasons for using customer service policies in your business organisation. Aloft London Excel does anything that the guest can sense and will become part of his/her experience

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