Stress Management

Topics: Employment, Workplace stress, Trade union Pages: 15 (4492 words) Published: April 19, 2013
www.ajbms.org ISSN: 2047-2528

Asian Journal of Business and Management Sciences Vol. 1 No. 7 [38-47]

WORK STRESS AND EMPLOYEE PERFORMANCE IN BANKING SECTOR EVIDENCE FROM DISTRICT FAISALABAD, PAKISTAN. Muhammad Naeem Shahid. Lecturer. Informatics College of Science and Technology. Faisalabad, Pakistan. E-mail. naeemtuf@yahoo.com Khalid Latif Lecturer. Government College University Faisalabad, Pakistan. E-mail. khalidlatif382@yahoo.com DR. Nadeem Sohail. Assistant professor . Government College University Faisalabad, Pakistan. E-mail. sohail5241@hotmail.com Muhammad Aleem Ashraf scholar. Informatics College of Science and Technology. Faisalabad, Pakistan. E-mail.aleemashraf42@gmail.com ABSTRACT Stress is a universal element and individuals in every walk of life have to face it. The employees working in different organizations have to deal with stress. Especially Bankers are under a great deal of stress due to many antecedents of stress. These stresses contribute to decreased organizational performance, decreased employee overall performance, decreased quality of work, high staff turnover, and absenteeism due to health problems such as anxiety, depression, headache and backache. Six components of job stress: Lack of administrative support, excessive work demand, problematic customer relations, coworker’s relationship, family & work life balance and risky ness of job were examined in this study. The objective of the study is to explore the stress related problems of bankers and examine the relationship between stress and performance. And finally the impact of stress on employee performance. For this purpose 150 questionnairs were filled by the bankers from the district Faisalabad. The results show that all the components of stress cause great stress in bankers and then decrease their performance. The previous study on banking sector of Pakistan conducted by Usman Basher and Muhammad Ismail showed that job stress signifincently reduce the performance of an individual. Another study on banking sector by jamshed, et al also showed the same results. Keywords: Job performance, Stress, Banks. INTRODUCTION Stress is a Common element in any kind of job and persons have to face it in almost every walk of life. Stress has been defined in different ways over the years. According to Robbins and sanghi (2006) “A dynamic condition in which an individual is confronted with an opportunity, constraints, or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important.” stress is an increasing problem in organizations and often cause adverse effects on performance. According to Kahn and Quinn (1970) “stress is the outcome of facet of the assigned work role that caused harmful effect for individual. Occupational stress is considered as harmful factor of the work environment.” It also has unpleasant effects on health of an individual as David (1998) contributed “it can also be labeled as the harmful physical and emotional responses that occur when the requirements of the job do not match the capabilities, resources, or needs ©Society for Business Research Promotion | 38

www.ajbms.org ISSN: 2047-2528

Asian Journal of Business and Management Sciences Vol. 1 No. 7 [38-47]

of the workers. Job stress can lead to poor health and even injury.” According to ILO (1986)“It is recognized world-wide as a major challenge to individual mental and physical health, and organizational health.” Although stress includes both good and bad aspects but it is not necessarily bad. Robbins and sanghi (2006) also contributed “stress is typically discussed in a negative context, it also has a positive value. It is an opportunity when offers a potential gain.” Rubina et at., (2008) contributed the same “Stress is not always negative or harmful and indeed, the absence of stress is death.” But it still has destructive impact on employee performance. According to Usman and ismail (2010)“One of the affected...

References: Anderson E.S., Coffey S.B., & Byerly T.R. (2002). Formal Organizational Initiatives and Informal Workplace Practices: Links to Work-Family Conflict and Job-Related Outcomes. Journal of Management, 28(6),pp787-810. Babak Mehmood, shabbir Hussain, and Niaz Muhammad. (2010). The relationship between stress and work performance in an Industrial Environment of Faisalabad district. Pakistan Journal of Life and Social Science, 8(1), pp68-72. David, M.(1998).Motivational and stress management. Harvard Business School Publishing, Boston, Massachusetts, USA. International Labour Office (ILO) and joint WHO Committee on Occupational Health. (1986). Psychosocial factors at work: Recognition and control. Occupational Safety and Health Series no. 56. December. ILO. Geneva. PP-81. Jamshed K. Khattak, Muhammad A. Khan, Ayaz Ul Haq, Muhammad Arif & Amjad A. Minhas.(2011).Occupational stress and burnout in Pakistan’s banking sector. African Journal of Business Management, 5(3), pp810-817. Jungwee Park (2007). Work stress and job performance. Perspectives on Labour and Income, 8(12),5-17. Labour and Household Surveys Analysis Division, Statistics Canada. Retrieved from Google articals.http://www.statcan.gc.ca/pub/75-001 x/2007112/article/10466-eng.pdf Kahn RL, Quinn RP (1970). “Role stress: A framework for analyses.” In: A. McLean (Ed.), Occupational mental health. Chicago: Rand McNally. Margot Shields. (2006). Unhappy on the job: Analytical Studies and Reports.Health Reports,Statistics Canada, Catalogue no. 82-003XIE .17( 4),pp. 33-37. ©Society for Business Research Promotion | 46
www.ajbms.org Asian Journal of Business and Management Sciences ISSN: 2047-2528 Vol. 1 No. 7 [38-47] Materson, I. (1980). Stress at work: A managerial perspective. Human Stress press, Inc. Kahn RL, Quinn RP (1970). “Role stress: A framework for analyses.” In: A. McLean (Ed.), Occupational mental health. Chicago: Rand McNally. McCubbin, H. I., & Figley, C. R. (1983). Coping with normative transitions (Vol. 1). New York: Brunner/Mazel inc.Retreived from Google books.. http://books.google.com/books?id=70dDgSjkl4C&printsec=frontcover&source=gbs_ge_summary_r&cad=0#v=onepage&q&f=false Meneze M. M, (2005). The Impact of Stress on productivity at Education Training & Development Practices: Sector Education and Training Authority (Master thesis, university of Pretoria,south africa) Retreived from http://upetd.up.ac.za/thesis/available/etd-04262007-161101/ Robbins and sanghi (2006). Organizational Behavior. (11ed.), India:dorling Kindersley. Rubina Kazmi, shela Amjad & delawar khan(2008). Occupational Stress and its Effects on Job Performance; A Case Study of Medical House Officers of District Abbotabad. J Ayub Med Coll Abbottabad,20(3),135-139. Stephen.P,Robbins (2009). Organizational Behavior. (13ed.), India:dorling Kindersley. Subha Imtiaz & Shakil Ahmad.(2009).Impact Of Stress On Employee Productivity, Performance And Turnover; An Important Managerial Issue.International Review of Business Research Papers, Vol. 5,pp468-477. Usman basher and Muhammad ismail. (2010). Impact of Stress on Employees Job Performance:A Study on Banking Sector of Pakistan. International Journal of Marketing Studies,2(1),pp122-126.
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