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SSS Software in-Basket Exercise

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SSS Software in-Basket Exercise
SUMMARY
Chris Perillo was offered to replace Michael Grant, who has resigned and gone to the competitor Universal Business Solutions, Inc. Previously, Perillo managed a group of 15 software developers, but now he is assigned with a bigger and more prestigious position; the Vice Presidency of Operations for Health and Financial Services. Chris needs to review all the material in the in-basket, as well as the voice mail and e-mail and prioritize the response to each item. Perillo must make good decisions in a good time manner in order to gain confidence from the President and CEO and also all his new subordinates. Each decision will directly affect his career, so as the future of the organization. The case presents a realistic situation with tasks faced usually by practicing managers.

ASSUMPTIONS AND LIMITATIONS Just by analyzing the memo#3 sent by Paula Sprague – Executive Assistant – a bigger assumption can be drawn. The memo shows how well the ‘top of the pyramid’ knows their employees. The list goes from personal to professional information. The CEO has information and knows what was left from Michael Grant. Perillo is being tested with his character having to deal with ethical issues, which is the case of memo#4, and also being tested with professionalism and time management. Perillo has time limitations for his tasks even though dates are not explicit in the case. In corporate world tasks are usually due ‘yesterday’. As a Vice President, If Perillo fails in not keeping up with time management; it can ruin the structure of the entire company.

MAIN CONCERN Can Perillo handle the new position and be efficient in a time matter? Chris has good qualifications and a great professional background but an uncertainty is always present until he proves his credentials.

VANTAGE POINTS
 Being new at the job; o Getting trust from employees;
 prioritize the tasks lefty by Michael Grant;
 Finalize Michael Grant’s incomplete tasks;

DIAGNOSIS
There are

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