Southwest Airline

Topics: Southwest Airlines, Airline, Low-cost carrier Pages: 18 (3996 words) Published: June 3, 2014

Southwest Airlines: SWOT Analysis
Mollika Thaing, Khoa Tran, Tonielia Thomas, Hiwot Tesfaye, Kai Spear Mgmt. Prin. & Org. Behavior
Professor Leon Prieto

Southwest Airlines’ Description
Southwest Airlines was introduced in Texas on June 18, 1971 with three Boeing 737 airplanes and only serving three cities of Texas which included Houston, Dallas and San Antonio. The company came a long way since 1971; today Southwest Airlines has 537 Boeing 737 airplanes and serving 68 cities around the US. Southwest Airlines has become a major airline in 1989 when it hit the billion-dollar revenue mark. Southwest Airlines is the United States’ most successful airline due to the low fares, high frequency, and point-to-point carrier. According to the Southwest Airlines Fact Sheet 2010 “Southwest operates more than 3,200 flights a day coast-to-coast, making it the largest U.S. carrier based on domestic passengers’ carrier as of September 30, 2009”. As June 2011, Southwest Airlines has become the top airline to carries the most domestic passengers in the US. Southwest Airlines in 2013 has expanded their destination to 86 cities in 42 states and Puerto Rico. The current CEO of Southwest Airlines is Gary Kelly and his vision for the company is “to connect people to what important in their lives through friendly, reliable, and low cost air travel”. According to the “Gary is a 27-years Southwest veteran who began his career at Southwest Airlines as Controller, moving up to Chief Financial Officer and Vice President Finance, then Executive Vice President and CFO, before being promoted to CEO and Vice Chairman in July 2004. Gary assumed the roles of Chairman and President in 2008. Prior to joining Southwest Airlines in 1986, Gary was a CPA for Arthur Young & Company in Dallas and Controller for Systems Center, Inc.” Gary has received many awards during his 27 years with the company and twice being named CEO of the year by D CEO Magazine’s. Also, he was named of the best CEO in America by Institutional Investor three times. According to the “Gary was selected as Dallas Business Journal's CEO of the year for 2011. In 2010, Gary was honored with the Distinguished Alumnus Award from the University of Texas at Austin. In 2013, Gary will be inducted into the McCombs School of Business Hall of Fame at the University of Texas at Austin; Gary is the recipient of the 2013 Father of the Year Award; and Gary is the recipient of the 2013 McLane Leadership in Business Award at Texas A&M University.” According to Gary Kelly and their mission statement “is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual price and Company Spirit”. They have been operating their business exactly as their mission statement. They have been so successful due largely to the usual focus on their employees. LUV and FUN is the program which Southwest has created for their employees and their focus on customer service which they have to show respect for one and another, represent the company and create a comfortable, relax and fun working environment. Southwest Airlines’ Strengths

Southwest airlines has many strengths’, but one that brings in profit to the company in a major way is their customer service. Southwest airlines has the highest quality of customer service that is delivered with a sense of warmth, friendliness, individual pride, and company spirit. That statement is not only their motto, but also their way of making a profit. Southwest brand their name on good customer service. They have been admired to be the third top ranked airline in the U.S and the tenth in the airline industry. Buyology and an online research marking company evaluated 4,000 men and women, with four key parameter of a company; the awe, the superiority harmony and exploration of a company to rank the top ranked company. According to,...

References: Case analysis: Southwest airlines. (2012, may 17). Retrieved from
Gale Encyclopedia of Small Business
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