SHC 21

Topics: Nonverbal communication, Communication, Writing Pages: 6 (2494 words) Published: October 7, 2014
Cache Level 2

SHC 21

Communication is an important part to everyday living, there are many reasons why people communicate, these are not only done verbally but also non-verbally. Communication can be achieved by listening, questioning, understanding and responding. The use of facial expressions, and body language are a key part of communication with others. Communication should always be used to form and maintain good relationships not only with the children, and parents but also with work colleagues within the setting too. A key worker within a setting should maintain these relationships by getting to know the child and family of the child they have been assigned too, so they can form a trusting relationship, being able to support the needs of that individual child. It is important to communicate to exchange information, this is key to the welfare of the child or young person, whether this be between work colleagues, or to inform or gain information from parents, but always being aware of people’s confidentiality. This would also be vital between work colleagues in the setting, through liaising with each other, everyone will be aware of the policies and procedures, plus the needs of individuals within the setting, this could be with regards to allergies and sickness for example. People are able to express their needs and feelings through communication, and so is very important that everyone is given the chance to express themselves freely, but knowing what the boundaries are and knowing that from a child or young person’s point of view they will know that the staff/adults are there to try and meet their needs. We use communication to develop learning, children and young people thrive from being praised, not only through vocally praising them, but with positive body language too. This way they will be aware of the progress they are making. In turn we communicate this to parents to inform them of their child’s progress.

1.2 Effective communication

You should be able to be approachable and able to listen.
By communicating effectively you can develop a good relationship with the children, parents & your work colleagues and in turn they will learn to trust and respect you. An example of being seen to be approachable can be started with something as simple as welcoming body language, eye contact, a smile and a soft welcoming tone of voice.. This will make not only the children feel welcome but the parents too. This will give them the reassurance that their child will be safe and taken care of in a secure environment. Showing interest towards people is very important, by listening to the individual’s needs and taking on board what they have said, showing interested either by being understanding, answering the question, and by trying to find a solution should there be any problems. If we do not actively listen or we pass judgement towards an individual, this can breakdown communications, and problems may arise within the setting for either a child or parents point of view of the setting. Understanding that everyone should be treated equally, and by actively showing good communication skills towards everyone, this will keep a good running to the setting and also to the children as individuals. Over time this will build up these good relationships, where trust and respect will be gained.


It is very important to observe an individual’s reactions when you communicate with them, as people do not always directly say what they are thinking. Body language plays a big part in communicating a person’s reactions, as sometimes people react naturally without thought with facial expressions, body posture and mannerisms that can give you an idea of how someone is feeling without them verbally communicating to you. Many people find they cannot open up to express what they are thinking when something negative occurs, whether it be because it makes them feel uncomfortable saying something or they are a nervous...
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