The role of the health and social care worker
ALL OUTCOMES IN RED ARE OBSERVATIONS TO BE CARRIED OUT BY YOUR ASSESSOR. THE INFORMATION GIVEN INDICATES THE TYPES OF THINGS YOUR ASSESSOR WILL BE LOOKING FOR
Understand working relationships in health and social care
1. Explain how a working relationship is different from a personal relationship
A working relationship is where you are placed with other people and work as part of a team where each individual is working towards the achievement of shared aims and objectives. You will work to a set of rules and procedures for which you will be paid. You will be accountable and responsible for any mistakes or errors. You do not have to like the people you work with and you will need to keep personal opinions and feelings to yourself. Mutual respect and understanding needs to be established and is a key factor in developing a good working relationship.
A personal relationship is formed through choice, with someone you share interests and feelings with and who you like. There will be no set of rules or procedures to follow and you won’t get paid. You can voice your personal opinions, thoughts and feelings. A personal relationship is formed because you like a person and you choose to have that relationship with them.
The key to any relationship is having good communication skills
2. Describe different working relationships in health and social care settings.
There are many different working relationships in the health and social care setting. These will include colleagues, manager, other professionals such as Doctors/District nurse, service users and their family and friends. For each you will develop a different type of working relationship. Some will be more formal than others. You would not address a visiting doctor in the same manner as you would a service user. You would not address your manager in the same way you would a colleague although you would maintain a professional manner with them all.
Be able to work in ways that are agreed with the employer
1. Describe why it is important to adhere to the agreed scope of the job role
It is important because you have been employed for the job as set down in your job description. You should only carry out procedures which you are trained and qualified to do. These will be detailed in your job description. You should never be asked or never undertake a job that you are not qualified or trained to do because you could be held accountable if anyone is injured in the process. Remember you will be putting both yourself and others at risk if you do so.
2. Access full and up-to-date details of agreed ways of working
Your organisation should give you clear and precise information about your role and responsibilities Your agreed ways of working will be contained in the policies and procedures for your place of work. These will give you information about how you are to carry out your duties in the correct way. Your job description will dictate what duties you are responsible for.
3. Implement agreed ways of working.
Your workplace should provide you with full information regarding your role and responsibilities in your workplace and the policies and procedures will give you guidance of how you should carry out those duties. If circumstances or situations arise which you are unsure about how to deal with, you should refer to your policies and procedures for guidance or refer to your line manager for further advice.
Be able to work in partnership with others
1. Explain why it is important to work in partnership with others
When working with a service user you will be adopting an holistic approach to their care. This will involve caring for the person as a whole which will involve you coming into contact with various people involved in the person’s life. This could include other carers, doctor, social workers, their friends and...
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