Preview

Purolator: Effective Compensation

Satisfactory Essays
Open Document
Open Document
196 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Purolator: Effective Compensation
Purolator handles everything starting from multichannel marketing to customer analytics. Engagement of the customers at an extraordinary level is required. It wants to solve the problem of ranking of customers as well as implementing of the go-to-market strategy. It has to work on the management of the performance of the sales and its planning. As well as the planning of Operational sales requires periodic enhancement as well. Competitive edge brought by clear boundary of sales and the reassigning of personnel
Problem:
Purolator is Canada’s well known freight and parcel solution provider. Through its vast coverage of employees and numerous vehicles, it handles 320 Mn of deliveries. Sales territories was not defined. It wanted to modernize its sales performance by increasing the number of customers. But it couldn’t instrument the customer engagement which it had planned for. It wanted to restructure the organization with incentive compensation.
Solution:
…show more content…
It gave the solution through Javelin Alignment Manager: so as to implement the dynamic alignment changes to be done by the ground mangers. Combined the system with enterprise resource planning, CRM and incentive compensation management

You May Also Find These Documents Helpful

  • Good Essays

    J.B. Hunt Transport Services, Inc. is a publicly held trucking and transportation company. J.B. Hunt view themselves as “one of the largest surface transportation, delivery, and logistic companies in North America” (10-k, 2). As a company as a whole, they are responsible for providing their customers with “safe and reliable transportation and delivery services” (10-k, 2). In order to complete this task on a daily basis, J.B. Hunt is broken up into four different segments, each segment having their own particular tasks.…

    • 653 Words
    • 3 Pages
    Good Essays
  • Good Essays

    To better react to customer’s buying demands and to augment revenue over time by modifying loyalty and meeting customer needs and decrease cost by amending inventory procedures. The initiative should be implemented within a specific time period along with involvement of the following stakeholder representatives as with their contribution the program will be implemented successfully:…

    • 726 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Mktg522 Course Project

    • 8188 Words
    • 33 Pages

    Hughes, A. M. (2003). The customer loyalty solution what works and what doesn 't in customer loyalty programs. New York: McGraw-Hill.…

    • 8188 Words
    • 33 Pages
    Powerful Essays
  • Good Essays

    Team B discussed several primary and secondary observations of organizations using technological advances, staffing realignment, renegotiation, logistics and supplier management, and outsourcing, among other things, to reduce costs. All of these areas usually hold several cost-incurring skeletons, however when attempting to eliminate unnecessary cost without disenfranchising revenues generating stakeholders, companies have to get creative. Authors Anupam Agarwal, Eric Harmon, and Michael Viertler in their article, “Cutting Sales Costs, Not Revenues”, advise companies that, “understanding customers allows companies to focus sales resources where they are needed and to cut waste, not value” (p.2, 2009). Organizations that take time to evaluate the true needs and expectations of current and potential customers achieve cost conservation while improving customer service. Ultimately, it seems that investing in technological…

    • 1047 Words
    • 5 Pages
    Good Essays
  • Better Essays

    Huffman Trucking is constantly re-evaluations its employee policies and always looking for better ways to serve employees and customers alike. Re-evaluating key positions within the company such as the Operational Analyst, and Truck Driver positions in order to sustain employee performance in these areas, are just some examples on how the company constantly strives to continue to be successful now and in the future. The following will discuss the company’s vision for their performance management systems on these two key positions. New evaluation methods and possible new compensation plans will be explored and compared against each other to choose the best options for these two roles. The advantages and disadvantages of these new proposed methods will be discussed to help overall operations run smoother and more efficiently. Huffman Trucking is determined to continue to provide the best service possible while treating employees in these key positions as fairly as possible. Huffman Trucking always has their employee’s best interest in mind, and will continue to seek the best options to provide their employees with the best benefit plans available, taking care of their employees and their families is very important to them. Huffman…

    • 1010 Words
    • 5 Pages
    Better Essays
  • Satisfactory Essays

    Goal: obtain desired customer outcomes, such as acquire, satisfy, and retain targeted customers, and to build the share of their spending done with the company.…

    • 252 Words
    • 2 Pages
    Satisfactory Essays
  • Good Essays

    Ll Bean

    • 1053 Words
    • 5 Pages

    Currently, the business is acquiring greater sales due to its customer acquisition program combined with other marketing efforts (i.e. increase in catalogue circulation, more advertisements). As well, the company is utilizing new technologies to improve its inventory system, its data processing programs, and its order system. This allows the company to provide customers with accurate and efficient services. Furthermore, the company provides its employees with many attractive benefits,…

    • 1053 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Peak Garage Doors Inc.

    • 1680 Words
    • 7 Pages

    Peak Garage Door Inc. has set a goal to increase their sales for 2004. Garage door industry is expecting a growth of 2.4% while the management of Peak is looking to increase company’s sales 26.4%. The company currently has 50 exclusive dealers and 300 non-exclusive dealers. Management has three proposals in front of them. The first suggestion is to increase the number dealers in their existing markets. The second recommendation is to develop an exclusive franchise agreement with existing non-exclusive dealers. The third recommendation is to decrease the number of dealers and focus company’s resources on increasing support for the existing dealers. Of course there is an option for them to leave everything as it is. My suggestion is to go with the second recommendation due to the fact that exclusive dealers produced 70% of company’s sales and non-exclusive dealers contributed only 30%. In order for Peak Garage Doors Inc. to reach their sales goal for ‘04 they will have to gain more exclusive dealers since they contribute much more profit to the company.…

    • 1680 Words
    • 7 Pages
    Powerful Essays
  • Better Essays

    In response to the key issues for discussion question one; let’s first start out by defining what the USPS strategic goal areas of interest are. The “Voice of the Employee (VOE)” was one of the first strategic areas of focus deemed most important due to the past workplace violence at the post office. The VOE placed the emphasis on providing safety and security in the workplace and improving employee relations. Our stated in our text, “Researchers have repeatedly demonstrated that when service worker satisfaction is high, customer satisfaction is high, and that when job satisfaction is low, customer satisfaction is low.” (Evans & Lindsay, 2011) Utilizing the balanced scorecard approach, the USPS gauged the VOE by measuring safety based on the requirements of the Occupational Safety and Health Administration. Employee satisfaction was measured by employee surveys which were conducted annually but could be traced on a monthly basis by each unit. The USPS realized that it must improve employee satisfaction in order to improve its internal processes. This was accomplished by providing training and growing their employees professionally. The second element of the balanced score card was the “Voice of the Business (VOB)” which focused on the “Breakthrough Productivity Initiative”. The VOB was separated into two areas which were represented by a measurement in productivity and another in revenue generation. These areas were good indicators of whether internal processes were improving which would have been a direct result of improved employee satisfaction. Lastly, the “Voice of the Customer (VOC)” was considered. The VOC focused on providing timely and reliable delivery. In order to track this strategy a set of delivery service measurements systems were created. The VOC is a term used to describe the in-depth process of capturing a customer 's expectations, preferences and aversions. The USPS strategy was alignment of the three strategies which would lead to…

    • 989 Words
    • 4 Pages
    Better Essays
  • Powerful Essays

    Marketing Simulation

    • 1770 Words
    • 8 Pages

    Marketing Simulation: Managing Segments and Customers Prepare Tab Video Transcripts How to Play Video and Initial Customer Interview Videos “How to Play” Audio Script In this simulation, you are the newly appointed CEO for Minnesota Micromotors, a medical motors device manufacturer. You must determine the company’s overall marketing strategy and make critical decisions around Minnesota Micromotors positioning relative to ever-changing market segment needs and behaviors. These include setting the list price and segment discounts, determining sales force allocation, setting the marketing budget and allocating money to product development. When you first log-in, the “Prepare” section provides you with basic information on Minnesota Micromotors and how the simulation works, including specific information regarding your scenario. Note, that there is a downloadable PDF file you can print if you’d like a reference guide on how to play. Make sure to review the Foreground Reading and view all of the Customer Interview videos contained on this page before beginning the simulation as they provide crucial background information on company and industry trends and data. The “Analyze” section presents numerous sources of information to help you make your marketing strategy decisions every quarter. The simulation begins in quarter 4 of 2012. You will begin with three quarters of historical data to analyze and, as CEO, you need to make quarterly decisions affecting company marketing over the next 13 quarters. The timeline on the right side of the screen will track your progress throughout the simulation. The Dashboard is a great place to start your analysis. It provides a high level view of your market share broken down by segment, quarterly revenue, unit sales, profit margin, net prices and spending on features. In order to make informed decisions for your strategy, review the details contained in the Analyze subscreens. The Net Prices screen shows both your price history and your…

    • 1770 Words
    • 8 Pages
    Powerful Essays
  • Best Essays

    Marketing Research Paper

    • 1346 Words
    • 6 Pages

    It started a fulfillment card program for its customers in order to understand their purchase cycle better. Through these programs the company awarded its customer. The company also took steps to reduce its cost by making its internal process more efficient. Though the above process were good enough as a part of the company’s marketing plan but…

    • 1346 Words
    • 6 Pages
    Best Essays
  • Better Essays

    a large amount of customers has a very successful marketing, with good operation and is able to…

    • 915 Words
    • 4 Pages
    Better Essays
  • Good Essays

    United Health Care

    • 800 Words
    • 4 Pages

    After suffering a 1.7 million membership loss in 2009; the commercial market experienced a dramatic turnaround that resulted in a net gain of 185,000 people served in 2010. “The improvements were driven by newer, more affordable products, better customer retention, better service, and lower employee attrition trends among our customers” (CEO, 2011).…

    • 800 Words
    • 4 Pages
    Good Essays
  • Best Essays

    Retail Buying

    • 3282 Words
    • 14 Pages

    Winer, R. 2001.“A Framework for Customer Relationship Management.” California Management Review, 43 (4), pp. 89-105.…

    • 3282 Words
    • 14 Pages
    Best Essays
  • Powerful Essays

    sales and marketing functions into one division. The core objectives of this paper will thus be to…

    • 6643 Words
    • 42 Pages
    Powerful Essays