Providian Trust: Tradition and Technology (a)
Providian Trust: Tradition and Technology (A)
Principles of Information Systems GIST 500
Dr Goel
CASE SUMMARY
Providian Trust was a major trust company that provided financial and fiduciary services. Its principal source of revenue came from which include residential and commercial mortgages, and consumer and corporate loans. Michael LeBlanc, the Senior Vice President of Trust, Investment and Treasury, led the project aimed at reengineering Providian Trust's business processes by implementing a major software system called Access plus- an asset management system developed by Select One. . LeBlanc believed that the implementation of access plus would give management the power to control client's accounts and improve the operations in both the front and back offices. The project was to last for 20 months and cost $18 million. Several committees were set up to implement and plan the project. LeBlanc had a keen knowledge in the trust market but lacked any IT project management experience, so he asked Todd Benari - the Vice President of Trust operations to head the project team. Even though Providian trust had two IT departments with a team of 270 IT personnel, only the 10 of the 30 personnel in the Trust Operations department were included in the project team. While the project was fraught with good intentions and planning like the revision of the business processes to use technology as an enabling mechanism, centralization and consolidation of administration of trust information, other areas did not go so well.
ANALYSIS OF THE CASE
Based on the facts presented in the case, it may be assumed that while LeBlanc wanted to convert the trust division's information system into a more an efficient one the ultimate result of this project would have been a reengineering of the division's business processes. While the old system allowed agents to be personally involved in customer accounts the proposed new system operations people would be assuming the duties of the
Principles of Information Systems GIST 500
Dr Goel
CASE SUMMARY
Providian Trust was a major trust company that provided financial and fiduciary services. Its principal source of revenue came from which include residential and commercial mortgages, and consumer and corporate loans. Michael LeBlanc, the Senior Vice President of Trust, Investment and Treasury, led the project aimed at reengineering Providian Trust's business processes by implementing a major software system called Access plus- an asset management system developed by Select One. . LeBlanc believed that the implementation of access plus would give management the power to control client's accounts and improve the operations in both the front and back offices. The project was to last for 20 months and cost $18 million. Several committees were set up to implement and plan the project. LeBlanc had a keen knowledge in the trust market but lacked any IT project management experience, so he asked Todd Benari - the Vice President of Trust operations to head the project team. Even though Providian trust had two IT departments with a team of 270 IT personnel, only the 10 of the 30 personnel in the Trust Operations department were included in the project team. While the project was fraught with good intentions and planning like the revision of the business processes to use technology as an enabling mechanism, centralization and consolidation of administration of trust information, other areas did not go so well.
ANALYSIS OF THE CASE
Based on the facts presented in the case, it may be assumed that while LeBlanc wanted to convert the trust division's information system into a more an efficient one the ultimate result of this project would have been a reengineering of the division's business processes. While the old system allowed agents to be personally involved in customer accounts the proposed new system operations people would be assuming the duties of the