501 use and develop systems that promote communication
Be able to address the range of communication requirements in own role
As manager of the service a large proportion of my working day is problem solving. I need to communicate effectively with colleagues, individuals that use the service, family and friends of those using the service, advocates and other external agencies i.e. residential managers, health professionals, social services. Daily handover gives all colleagues the opportunity to raise any pertinent issues a free discussion where all have the chance to express themselves. Minutes of weekly staff minutes are signed by all staff to avoid misunderstandings and to ensure that points raised are actioned. I spend time listening and responding to queries raised by individuals that use the service using appropriate methods of communication. It is important that all that use the service have their individual communication requirements monitored and supported i.e. visual prompts, hearing aids, signing. Communication books keep family informed of daily happenings, also an opportunity to inform family members of any behavioural changed noticed, upcoming dates etc. all family are welcome to call or visit and discuss any matters that they feel appropriate. Other professionals are invited to regular service reviews, visit where appropriate and generally kept informed of service changes. When necessary I communicate directly with service purchaser to inform them of changes in need etc. first by telephone then follow with an email. It is important to my job role that all communication is clear, concise and informative I need to be able to cascade information to interested parties to ensure the service provided is supportive and relevant. While ensuring that confidentiality is respected.
I support effective communication within the workplace by ensuring that time is allowed for effective hand over, all staff are aware of the importance of the message book a quick reference for relevant communication with outside agencies. The individuals supported by the service I manage have a variety of communication needs. The organisation promotes inclusive communication so that all individuals are supported in the best way possible. We use the spoken word ensuring that speech is clear and paced at an appropriate level for the individual being supported and that body language mirrors the spoken word. It is important that we sign alongside the spoken word. We use picture and symbols to give as much accessibility as possible to both the spoken and written word. Where appropriate real objects are used as reference to promote communication where there is limited speech for example an apron for cooking can be used by someone with no speech to show a wish to cook, shopping bag a wish to shop. With a little thought it is possible to give individuals real opportunities to make relevant choices in how they spend their time with us. It is important to give everybody I support the opportunity to communicate as effectively as possible. Individuals need to feel comfortable and valued. Active listening is about more than simply hearing what someone is saying.it involves encouraging, showing a real interest and being supportive. Repeating back for clarification, paraphrasing to show that I have really heard what they are trying to say..
The barriers and challenges to communication faced by those that use the service are many and varied. Colleagues need to be informed of any changing needs, time constraints mean that staff handover has to be clear and concise ensuring that all relevant parties are adequately informed. It is important that staff feel confident in their job role and that I am approachable and open so that any queries can be addressed, staff should have the opportunity for clarification. Individuals that use the service have a variety of communication barriers it is important that I address these...
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