SHC 51: Use And Develop Systems That Promote Communication
Use and develop systems that promote communication
Unit SHC 51
1. Be able to address the range of communication requirements in own role.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
As a registered manager of an autistic specific care home I am required to communicate with a number of groups and individuals on both a professional and personal/empathetic level. The majority of my communication on a daily basis is within the home setting with the home staff team and the people we support. Further to this, on a weekly basis I communicate with staff at an operational level such as my direct line manager and head office staff. I will also communicate with the families and care …show more content…
There are many different forms of communication available and used on a regular basis in the service I manage. Within my own role I use:
Verbal communication – when communicating with staff, other professionals on the telephone, some people we support and visitors to the home.
Written communication – Donnelly and Neville (2008) state that written communication should be accurate, up to date and legible. As a manager I am often updating communication books, care plans, sending emails and taking notes at meetings etc. It is important that what I write can be read, understood, acted upon and remain confidential where necessary.
Nonverbal communication – This plays a big part in my day to day role. The people we support at the service respond for a majority of the time to facial expressions, body language, objects of reference, gesture, signs, symbols and sign language more easily and readily than verbal communication. It is also important to remember when I am speaking to any other person that about 95% of my communication is nonverbal, so facial expressions and body language can send very powerful messages and if done incorrectly can communicate incorrect
Unit SHC 51
1. Be able to address the range of communication requirements in own role.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
As a registered manager of an autistic specific care home I am required to communicate with a number of groups and individuals on both a professional and personal/empathetic level. The majority of my communication on a daily basis is within the home setting with the home staff team and the people we support. Further to this, on a weekly basis I communicate with staff at an operational level such as my direct line manager and head office staff. I will also communicate with the families and care …show more content…
There are many different forms of communication available and used on a regular basis in the service I manage. Within my own role I use:
Verbal communication – when communicating with staff, other professionals on the telephone, some people we support and visitors to the home.
Written communication – Donnelly and Neville (2008) state that written communication should be accurate, up to date and legible. As a manager I am often updating communication books, care plans, sending emails and taking notes at meetings etc. It is important that what I write can be read, understood, acted upon and remain confidential where necessary.
Nonverbal communication – This plays a big part in my day to day role. The people we support at the service respond for a majority of the time to facial expressions, body language, objects of reference, gesture, signs, symbols and sign language more easily and readily than verbal communication. It is also important to remember when I am speaking to any other person that about 95% of my communication is nonverbal, so facial expressions and body language can send very powerful messages and if done incorrectly can communicate incorrect