1.1 Explain what it means to have a duty of care in own work role
Duty of care means to always act in the best interest of the service users and others. Making sure to carry out work in the most safest way.
You have to make sure that all traings and reviews (risk assessments) are all up to date.
1.2 Explain how duty of care contributes to the safeguarding or protection of individuals
Having a duty of care should guarantee the safeguarding of the service users and myself.
By following company standards you protect yourself and others from harm and abuse. In worst case there should be a reporting system available in the office.
2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an individual’s rights
Potential conflict is the likelihood of issues developing for the service user. It is very important to always offer a choice. You have to respect their choices. If you think they have made a made decision you can always explain it gently and politely.
Examples for giving choice:
Clothes they want to wear
Meals they want to have
Watching TV and staying up late
2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care
When conflicts arise, it is always best first to listen carefully to the service user. Do not ignore them because that would make things worse. Stay calm and try to discuss the matter. If it is not working you should report to the line manager or to get a family member to be involved.
2.3 Explain where to get additional support and advice about conflicts and dilemmas
You can find additional support from:
Line manager, office staff
3.1 Describe how to respond to complaints
Give time to the service user to explain their complain and listen carefully. Make sure you record