Outcome 1 Understand the implications of duty of care
‘Duty of care’ refers to the relationship between myself and a service user, within this professional relationship there is an obligation to take responsible care to avoid injury or harm to whom it can be reasonably foreseen. A duty of care exists to protect the individual from harm, to set guidelines, and promote safeguarding. Failure to provide a duty of care may lead to foreseeable injury or harm.
It is my responsibility, as a care worker to ensure that I provide a good standard of care, to ensure the service users are safe, happy with the care they receive, and protected from harm or abuse whether physical, or psychological/emotional perpetrated by service users, staff members, friends, family or peers.
I work within the safeguarding policies and maintain them. My employer is responsible to ensure that all staff receive adequate and appropriate training and guidance to ensure they can recognise and understand signs of abuse and neglect. It is my responsibility to record and report any relevant information when an accident or incident occurs in the workplace, to report any case of bad practice and behaviour that I believe may contribute or lead to abuse.
Duty of care and safeguarding go hand in hand, as it is my duty of care to safeguard service users, whilst maintaining their rights, choice and respecting their wishes.
Outcome 2 Understand support available for addressing dilemmas that may arise about duty of care
Despite all the efforts of healthcare providers to ensure an Individual receives the best possible care there might arise conflicts and dilemmas between healthcare worker and service user. Those conflicts may include: refusing a meal, type of activity or refusing medication. Arising conflicts should be resolved as quickly as possible in a most satisfactory matter