Practice Courteous Behavior

► Daily Interactions

Practice Courteous Behavior
 Be present in your face-to-face conversations, meetings, and interactions.
 Put down the phone or mobile device. Change your settings to vibrate or better yet – turn it off. Especially during a working meeting or working lunch.
 Look the speaker in the eye – directly – continuously verbal communication is being exchanged.
 State a heartfelt “thank you” or send a short, thank you via email to a team member.
 Gain a reputation for being that “exceptional” and courteous person that everyone respects.
 Be the workplace example, thus setting the bar higher for the behavior of others.

► Difficult Workplace Conversations

Prepare for Difficult Workplace Conversations
 Consider changing the location of the conversation. Should
Identify who is responsible for each action item. If you are uncomfortable verbalizing the summary – be sure to follow-up with an email summary.

► Document the Bullying Behavior

 Document each occurrence, with important details, dates, including any witnesses.
 Keep both a written and electronic version in a safe, confidential location
 You should not share your documented proof – be very cautious.
 Review the workplace policy and procedures for workplace bullying in your organization.
 Should you decide to escalate the behavior and the documentation log - have a pre-planned plan to escape for yourself, just in case.

► Group Meetings

 Practice strategic seating. Sit near a potential ally.
 Invite a sponsor / mentor. This may diminish the opportunity for bullying.
 An ally or mentor in attendance will provide another witness to the bullying behavior.
 Invite an authority figure whom many people respect to the group meeting. The authority figure present may alter or set for the tone and behavior expectations for all the meeting