unit 1- communication M1

Topics: Communication, Nonverbal communication, Metacommunicative competence Pages: 3 (1478 words) Published: November 6, 2014

Unit 1- Communication Merit (M1) Rebecca Lee Group- 1B In this written piece I will be assessing the role of effective communication and interpersonal interaction in health and social care with references to theories of communication. The theories are; Soler theory, Tuckman’s theory and the communication cycle. The Soler theory was created by a man called Gerard Egan. He believed that this theory shows that basic non-verbal communication can help make a person feel involved and cared for when working with another person. This theory is a non-verbal listening method that is used commonly in communication. Soler means: S - Facing squarely- By doing this it shows that a service provider is involved with their clients. The body direction shows the message that you are involved with the other person. O – Keep an open posture- Keeping an open posture means not crossing arms and legs as this sends a message to the other person that you are talking too that you’re not involved or really interested. L –Lean- By leaning forward when a person is talking to you, it shows that you are involved and listening to what the other persons is saying. E – Use good eye contact- By having good eye contact with a clients, this shows that you are listening and that you are not distracted and shows you are involved because you are focusing on the person you are talking to. R – Be relaxed- It is important to keep still and not move about when a person is talking to you. You would use Soler Theory in a GP’s, such as; if someone has got an illness and needs to go to the doctors, the GP would sit squarely in front of the patient and keep an open posture and also, use good eye contact. The GP would use this theory to let the patient know that he is listening to them and to show the patient that you can tell him the problem without feeling shy or embarrassed. You may need to give someone some bad news and by using this communication theory, you will be comforting them and...
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