Psy 270 Week 3 Knowledge Check Essay
Week 3 Knowledge Check Study Guide
Concepts
Mastery
The four perspectives of client problems
Score: 14 / 18
Questions
67%
1
2
3
67%
4
5
6
67%
7
8
9
100%
10
11
12
67%
13
14
15
Stages of the helping process in human services Engaging clients and communities in the helping process Barriers that prevent clients from seeking help
Helping skills required for human services
Skills required for dealing
100%
16
17
18
with challenging clients
Concept: The four perspectives of client problems
Mastery
67%
Questions
1
2
3
1.
What can be inferred from Erikson's stage model?
A. Experiences in infancy and toddlerhood cannot determine the characteristics of individuals in adulthood. B. The stages of development of an individual are …show more content…
The client feels uneasy with embarrassment and often expresses anger for being made to visit the agency. The client often refuses to talk to Irene. What kind of client is Irene dealing with?
A. The reluctant client
B. The resistant client
C. The overly demanding client
D. The overly dependent client
Correct:
The Correct Answer is: A.
Reluctant clients are clients who are not willing to seek help in the first place.
Reluctant clients are likely to be very embarrassed and tend to express anger.
Reluctant clients are often found in the corrections field, schools, and employment agencies. 18.
Which is the true statement about dealing with challenging clients?
A. Helpers should be assertive and demanding toward clients who are resistant or reluctant.
B. Helpers should always believe and trust everything the client says.
C. If the client is too silent, it might be a good idea for the helper to initiate a conversation or change the topic for a while.
D. The helper should never discourage or limit client-helper meetings even if the client is being unreasonably and overly demanding.
Correct:
The Correct Answer is:
Concepts
Mastery
The four perspectives of client problems
Score: 14 / 18
Questions
67%
1
2
3
67%
4
5
6
67%
7
8
9
100%
10
11
12
67%
13
14
15
Stages of the helping process in human services Engaging clients and communities in the helping process Barriers that prevent clients from seeking help
Helping skills required for human services
Skills required for dealing
100%
16
17
18
with challenging clients
Concept: The four perspectives of client problems
Mastery
67%
Questions
1
2
3
1.
What can be inferred from Erikson's stage model?
A. Experiences in infancy and toddlerhood cannot determine the characteristics of individuals in adulthood. B. The stages of development of an individual are …show more content…
The client feels uneasy with embarrassment and often expresses anger for being made to visit the agency. The client often refuses to talk to Irene. What kind of client is Irene dealing with?
A. The reluctant client
B. The resistant client
C. The overly demanding client
D. The overly dependent client
Correct:
The Correct Answer is: A.
Reluctant clients are clients who are not willing to seek help in the first place.
Reluctant clients are likely to be very embarrassed and tend to express anger.
Reluctant clients are often found in the corrections field, schools, and employment agencies. 18.
Which is the true statement about dealing with challenging clients?
A. Helpers should be assertive and demanding toward clients who are resistant or reluctant.
B. Helpers should always believe and trust everything the client says.
C. If the client is too silent, it might be a good idea for the helper to initiate a conversation or change the topic for a while.
D. The helper should never discourage or limit client-helper meetings even if the client is being unreasonably and overly demanding.
Correct:
The Correct Answer is: