Performance Appraisal

Topics: Performance appraisal, Human resource management, 360-degree feedback Pages: 74 (24966 words) Published: April 6, 2013

Md. Rashed Ali Khan
Study No- 20090314

MA in Tourism
Master Thesis
Supervisor- Dr. Steven Boyne


This thesis has been prepared for investigating the effectiveness of performance appraisal at “First Hotel Skt. Petri”. Performance appraisal is regarded as one of the important practices of human resource in the current era. The importance of it can be made visible from the perspective of motivating the employees, ensuring job satisfaction, achieving desired promotion along with producing better output for the entire organization. The main goal of this thesis is to justify this importance of performance appraisal from the data collected from the employees and managers of “First Hotel Skt. Petri” in central Copenhagen. This hotel has been chosen to be researched because it is a part of the whole “First Hotels” and the findings should represent the current condition of performance appraisal in “First Hotels” chain. Eighty four employees completed a questionnaire survey and five managers were interviewed during a focus group. After conducting the whole analysis, some major findings can be mentioned here. Firstly, performance appraisal is a major factor for motivating the employees and it makes a positive impact on the job promotion of the employees as well. Secondly, there should be clear co-ordination regarding transfer of information and follow-up activities among the employees and managers of any organization for ensuring a better result from the performance appraisal. Thirdly, there should be time to time training activities run in any organization regarding performance appraisal for ensuring the best possible outcome from the employees.


At the very beginning I would like to show my gratitude towards Almighty Allah for everything. The preparation of this thesis paper has been made possible by me with the help and advices of some special persons I should mention here. I would like to express my deep sense of gratitude to all those who have always been a source of inspiration for their involvement, unconditional cooperation and support in all my academic endeavours. I am indebted to all of them. First of all I would like to thank my thesis supervisor Dr. Steven Boyne (PhD) for his kind guidelines and motivation. My gratitude extends to Dr. Anette Therkelsen (PhD); Dr. Szilvia Gyimóthy (PhD); Dr. Carina Ren (PhD) and Mari-Ann Friis Køngerskov. I am also thankful to the authorities of Aalborg University library, Copenhagen Business School Library, Black Diamond Library in Copenhagen and the Royal Danish library authorities. While running my research on the employees and managers of “First Hotel Skt. Petri” management and employee’s assistance and support of few persons in the hotel should be mentioned here as well. The Director of the hotel Mr. Jacob Ryes, Restaurant Manager Mr. Peter, Residence Manager Ms. Sulveig Frederiksen, Sales Manager Ms. Jeanette Friedricks, Technical Manager Mr. Damir Kraljevic, Event Co-ordinator Ms. Louise Sedker, Breakfast Head Chef Mr. Jim and Café Manager Ms. Luise were very helpful during the whole survey and interview session. Without their support the thesis would be very difficult to prepare for me. I am also thankful to the whole front office team, whole F & B service team, whole F & B production team, Whole Maintenance team and whole House Keeping team of “First Hotel Skt. Petri”


My Wife my inspiration
Ms. Shaila Sharmin

And my Only Son
Rafi Khan

Table of Contents:
Chapter 11
1.1 Introduction:1
1.2 Background of the thesis:1
1.3 Rationale of the study:2
1.4 Aim:3
1.4.1 Objectives:4
1.5 Research questions:4
1.6 Overview of the remaining...

References: 1.1 Introduction:
Buchner (2007) opined that the current economic challenges have triggered organizations from different industries to make effort for improving results by focusing more on the overall performance management of the organizations
1.2 Background of the thesis:
Performance appraisal has become one of the significant practices of modern human resource management (Boswell and Boudreau, 2002; Judge and Ferris, 1993) Standards:
According to the definition provided by Sales Agency Management (1999), standards are expected results, norms or desired accomplishment level that represents any organization’s definition of acceptable performance
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