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Organizational Behaviour

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Organizational Behaviour
Consulting Report - Shentong Express
GMGT 2070 - Introduction to Organizational Behavior
Professor Raymond Lee
May 27th, 2014

Student name: Chunting Zhao
Student #: 7713972

Introductory Comments Thanks to consistent growth of economy and multidomestic exchange, the logistics industry has been witnessing buoyant growth and will continue this growth momentum in years to come (Rajaram, 2011). The demand for logistics services in China has been largely fueled by consistent growth of economy, and key industries such as automotive, engineering, pharmaceuticals and food processing. Similarly, individuals’ demand for logistics service has been also dramatically increased because of the convenience provided by modern technology such as online shopping. As a result, express companies were founded and promptly expanded to fulfill the customers’ demands for a rapid, efficient and secure shipping service. In China, there are currently more than 1,000 registered express companies operating and offering logistics services to either individuals or organizations. However, it is true that various problems are existing within those companies, which lead to significantly negative impacts on organizational effectiveness and relationship with clients. This report will focus on one representative express company in China, which is called Shentong Express and investigate the company’s problems and underlying causes behind them. This report will also recommend solutions that address the symptoms and causes to improve the organization’s performance and productivity.
Overview of Shentong Express Shentong Express is a large-scale company that was founded in 1993, and the company has been committed to construction and development of national brand, constantly improving its comprehensive operational system consists of terminal network, transport network and information network. Shentong Express has a quite clear mission statement, which is that the company will

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