organisation design and structure

Topics: Flat organization, Management, Hong Kong Pages: 5 (1108 words) Published: April 27, 2014
Organizational design and structure
Contents
1. Centralized organizational structure
2. Flat Structure
3. Formal Structure
4. Structure of the organization
5. Span of control
6. Chain of command
7. Appendix 1

1. Centralized organizational structure

The hierarchy of Cathay Pacific Services Ltd is in three levels. Corporate- Chief Executive Officer, Executive Secretary, Manager- Commercial, Cargo Terminal Programme Manager Divisional- Finance &Administration Manager, Head of IT & Engineering, Head of Operations & Services Operating- Manager- Personnel, Manager- Engineering, Manager- Information Management, Manager- Terminal Services, Manager- Customer Services, Manager- Services Support & Development, Security Manager, Manager- Safety, Manager- Quality Assurance and Manager- Corporate Communication Most of the decisions are made by the top which is the Cargo Terminal Programme Manager in Corporate level. The Cargo Terminal Programme manager is in charge of three heads of department who is in divisional level to meet the targets and strategies set. The advantage of centralization is easier on management. All the staffs follow the instruction from the top managers and therefore no duplicable or confusing directives can be formed. Also, the concentration of expertise makes it easier to develop new services or technologies. However there are still some disadvantages. The instructions and orders made by the corporate level make the company less flexible as they need to stick to the instructions. So, less customized services can be done and the qualities of service are low. Besides, the company is over standardized. The ideas or strategies for the development of the company is decide by a few people and makes it less creative and limited the development.

2. Flat Structure

Cathay Pacific Service Ltd has a flat structure, there are four levels of hierarchy in the company, it allows the management team directly contacts the employees and gives them guidance of what they should do. Obviously this enhances the communication strategy of the whole company, when the company is operating it can run more effectively. A flatter structure bonds the commander and the worker together, the workers can be more familiarized of what they should do because they received the order directly, and it reduces the chance of bearing risk. Besides that the communication method adopted also suit the large company because the staff form the lower level can voice out their opinion directly to the leader, then the staff will not disagree with the decision made by the management team because at least they have tried to convince others, but their reasons or proposal are not strong enough, this situation will not exist in a tall structure since there is not much communication between different levels. The atmosphere of the company will be more harmonious in this situation.

3. Formal Structure

Besides that the corporation has a formal structure, it is a listed company in the stock market, so regulations should be well developed, for example
in order to become completely conversant with all aircraft technical and safety procedures, new Flight Attendants will begin by undertaking an intensive 6-week training programme. It also has to dispose financial report to the public regularly, to let the society know how the financial budget plan of Cathay Pacific throughout the whole year is. A formal structure in a large company can lead the company to become more successful.

4. Structure of the organization

The Chief Executive Officer divides work vertically, delegating decision to those below them, then create its hierarchy gradually. The structure of Cathay Pacific Services Ltd is flat and has wide spans of supervision. We can see from the appendix 1, it only has four levels and in the same rank, it has several branches, for example, managers of engineering, information management, terminal services, customer services, services support &...
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