Stakeholder Theory

Topics: Stakeholder, Stakeholder management, Stakeholder theory Pages: 12 (2565 words) Published: March 8, 2014
(ASSIGNMENT TEMPLATE – ENGLISH VERSION)

STAKEHOLDERS

(COVER PAGE)

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Tables Of Contents
Part A: Introduction – Organisation background
Part B: Market Stakeholders for BIFF Sdn Bhd
1. Supplier
2. Customer
3. Employer
Part C: Non Market Stakeholders for BIFF Sdn Bhd
1. Local Community
2. Media
3. Government

Part D: Suggestion on how to develop and maintain the relationship with identified stakeholders
1. Have a direct dialog
2. Provide variety of monitoring method
3. Organise activity to develop interest of stakeholder
Part E: Conclusion
References

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INTRODUCTION
Berkat Ilham Frozen Food Sdn Bhd is a frozen food supplier. This company was founded on 26th December 2000 and began commercial operation in 2002. It was located at Bandar Baru Senawang, Negeri Sembilan. It now has 100 staff including General Manager, Human Resource Manager, Quality & Safety Manager, Sales Manager, Finance Manager, Production Manager and Logistic Coordinator. The products offered are of various type of local food and western food that has been upgrade as a frozen food to fulfil the customers need. This business was inspired by former curry puffs maker that doing business in small scale, after getting guidance from FAMA on frozen food processing and technical advice in this process, it has been commercialise to support food market business. This product has been supply to all 711, Hypermarket, Mini Market and also to the cafeteria around Negeri Sembilan. Now this company are planning to expand their business worldwide through Small Medium Enterprise under guidance of government.

Our Mission


To become the pioneer in the food and beverage industry through our high quality food and beverage variety as well as superior customer service.



To select, retain and educate a highly skilled, motivated and responsive staff for the growth of the organization and the nation.



To meet all challenges with dedication and commitment and to set standards that other will strive to emulate.



To become 1st Halal food supplier that will be recognise worldwide.

Source from: http://foodking.com.my/about-us/

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An organization chart for Berkat Ilham Frozen Food Sdn Bhd.

General Manager

Secretary
Human Resource
Manager

Quality & Safety
Manager

Sales Manager

Finance Manager

Production
Manager

Asst. HR
Manager

QC Supervisor

Asst. Sales
Manager

Asst. Finance
Manager

Production
Supervisor

Clerk 1

Incoming QC

Clerk 2

Process QC

Accountant

Logistic
Coordinator
Logistic
Supervisor

Technician
General
worker

Finish Product
QC
Document
Controller

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PART B : MARKET STAKEHOLDERS FOR BIFF SDN BHD
Stakeholder has been defining as a person, group or organization that has interest or concern in an organization. They can affect or be affected by the organization's actions, objectives and policies. Some examples of key stakeholders are creditors, directors, employees, government (and its agencies), owners (shareholders), suppliers, unions, and the community from which the business draws its resources. Source from : http://www.businessdictionary.com/definition/stakeholder.html 1. Supplier

A party that supplies goods or services. A supplier may be distinguished from a contractor or subcontractor, who commonly adds specialized input to deliverables. Also called as vendor. To ensure that there is enough ingredient for production to run. It is important to ensure that the supply will be available on time. For that the reliability of the contract and guaranteed of payment within stipulated period should be given priority. Source from: http://www.businessdictionary.com/definition/supplier.html 1.1 Reliability of contract

With the reliability of contract give. It will ensure that the ingredient will be supply as per quality requirement and reduce the market price from fluctuation. By signing a...
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