Mba Communication Skills
Jones 1
Improving Communication Skills in an Organization
Latosha Jones
MBA 701
Dr. Susan Luck
February 10, 2013
Jones 2
February 10, 2013
Latosha Jones
4270 Trexler St.
Salisbury, NC 28147
Dr. Susan Luck
Professor
Pfeiffer University
4701 Park Road
Charlotte, NC 28209
Dear Dr. Luck:
As I continue to grow in the world of business writing and etiquette, I have become more and more intrigued on all that it entails. I would like to praise you for allowing me this opportunity to express my thoughts and recommendations for communication problems that exist in an organization.
As an employee in the medical field, I have come to the conclusion that upper management, lower level employees and CEO’s are doomed if they lack communication skills necessary to effectively communicate with their employees. Without these critical elements for employees, communication, stronger working relationships and morale will not improve.
For the past 20 years I have worked in the medical field with many levels. I have come up with the synopsis through my journey that many are not properly equipped with the gift of effective communication skills. Although, I have shared my opinions and interests with other co-workers, upper management seems reluctant to address the foregoing problem.
I have reviewed various resources in my research including but not limited to: required textbooks, magazine articles, other business texts and real life experiences. After thoroughly researching the need for effective communication in an organization, I am excited to present the recommendations.
Sincerely,
Latosha Jones
Enclosure
Jones 3
Executive Summary
Oftentimes, managers have formal weekly meeting with an agenda. Employees feel compelled to sit mute while managers go over each topic on the agenda. Employees get antsy, don’t ask questions and twiddle their thumbs. It is imperative that employees actively engage in open-floor discussions. The turnover ratio in some
Improving Communication Skills in an Organization
Latosha Jones
MBA 701
Dr. Susan Luck
February 10, 2013
Jones 2
February 10, 2013
Latosha Jones
4270 Trexler St.
Salisbury, NC 28147
Dr. Susan Luck
Professor
Pfeiffer University
4701 Park Road
Charlotte, NC 28209
Dear Dr. Luck:
As I continue to grow in the world of business writing and etiquette, I have become more and more intrigued on all that it entails. I would like to praise you for allowing me this opportunity to express my thoughts and recommendations for communication problems that exist in an organization.
As an employee in the medical field, I have come to the conclusion that upper management, lower level employees and CEO’s are doomed if they lack communication skills necessary to effectively communicate with their employees. Without these critical elements for employees, communication, stronger working relationships and morale will not improve.
For the past 20 years I have worked in the medical field with many levels. I have come up with the synopsis through my journey that many are not properly equipped with the gift of effective communication skills. Although, I have shared my opinions and interests with other co-workers, upper management seems reluctant to address the foregoing problem.
I have reviewed various resources in my research including but not limited to: required textbooks, magazine articles, other business texts and real life experiences. After thoroughly researching the need for effective communication in an organization, I am excited to present the recommendations.
Sincerely,
Latosha Jones
Enclosure
Jones 3
Executive Summary
Oftentimes, managers have formal weekly meeting with an agenda. Employees feel compelled to sit mute while managers go over each topic on the agenda. Employees get antsy, don’t ask questions and twiddle their thumbs. It is imperative that employees actively engage in open-floor discussions. The turnover ratio in some
References: Silverstein, Barry (2007). Motivating Employees. Bringing Out the Best in Your People. Hydra Publishing, 80-97. Silverstein, Barry (2007). Evaluating Performance. How to Appraise, Promote and Fire. Hydras Publishing, 28-35. Perry, Fachon (2011). Bridging the Communication Gap. Global Social Development.http://shop.nordstrom.com/c/bridging-the-communications-gap Shyder, Ben (2010) Kaye, Beverly, & Jordan-Evans, Sharon (1999). Love’Em or Lose’Em: Getting Good People toStay, Barrett-Koehler Publishers, Inc., 146-147. Gostick, Adrian & Elton, Chester (2007). The Carrot Principle. The Best Managers UseRecognition to Engage Their People, Retain Talent and Accelerate Performance. FreePress, 50-56, 82-96. Regts, Gerdien & Molleman, Eric (2009). To leave: When receiving interpersonalcitizenshipbehavior influences an employee’s turnover intention. Human relations, http://hum.sagepub.com/content/66/2/193.full Easdale, Jack (2010) www.hotelnewsnow.com/Articles.aspx/2745/Communicating-revenuemanagement-strategies-is-key Daughtery, Jennifer (2011) http://technorati.com/business/article/twelve-simple-ways-to-improve-employee/ Maughan, Jaceson (2009) BOMI International (1996-2013. Effective Communication in the Workplace. IndependentInstitute for Property and Facility Management.