Topics: Leadership, Emotion, Management Pages: 3 (822 words) Published: December 18, 2013
1.0 Introduction
Effective management of organizations and human resources is facing enormous challenges. Organizations are downsizing, reengineering themselves to compete in the global market and facing an explosion of available information (Luthans, 1998). According Max Messmer, CEO of Robert Half, said in a recent survey of 150 executives from some of the nation’s largest companies, that leadership skills were identified as the most important assets of managers (1999). And at the heart of service is relationships: interpersonal relationships; intergroup relationships; and interdepartmental relationships. The ascendance of work teams in large organizations puts a new premium on relationship team skills. Among others, this set of skills includes the following competencies: 1. communicating or listening openly and sending convincing messages, 2. managing conflict, which entails negotiating and resolving disagreements, 3. inspiring and guiding individuals and groups as a leader, 4. initiating and managing change, and 5. collaborating and cooperating with others toward shared goals (Perrella, 1999, p 437). These examples indicate the growing importance of finding, hiring, training, and retaining leaders with high emotional intelligence.

Emotional intelligence is defined as a person’s self-awareness, self-confidence, self-control, commitment and integrity, and a person’s ability to communicate, influence, initiate change and accept change (Goleman, 1998). Studies have shown that emotional intelligence impacts a leader’s ability to be effective (Goleman, 1998). Three of the most important aspects of emotional intelligence for a leader’s ability to make effective decisions are self-awareness, communication and influence, and commitment and integrity. Managers who do not develop their emotional intelligence have difficulty in building good relationships with peers, subordinates, superiors and clients (Goleman, 1998).

The following paper is an discuss of how...
Continue Reading

Please join StudyMode to read the full document

You May Also Find These Documents Helpful

  • Essay about Introductions and Conclusions
  • Writing Introductions and Conclusions to Essay
  • How to Write an Introduction of a Report Report Essay
  • How to Write an good introduction essay
  • Essay on Introduction of Ningbo
  • Informal Introduction Essay
  • The conclusions in John Steinbeck's "Of Mice and Men" are inherent in its introductions
  • Introduction Speech Guideline Essay

Become a StudyMode Member

Sign Up - It's Free