Interpersonal Communication: Agnes And Agnes: A New Medical Assistant

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Interpersonal Communication

Interpersonal communication is the way we exchange our thoughts, ideas, and thoughts to each other. Interpersonal communication can happen successfully by taking the time to carefully understand the other person’s situation they are trying to tell us about, responding appropriately and in the right tone to another person or coworker, and understanding that effective communication takes time to build better and stronger relationships.
The case study I chose to review for my final paper is Agnes and Jaime. Agnes is a new medical assistant in a healthcare setting who seems a little insecure and lacks confidence in her new job. When confronted by her manager Jaime, she answered her questions looking down. Jaime
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Using the appropriate listening skills means that you are capable of taking the time to listen to an issue being discussed without interrupting and hearing the issue in its entirety before attempting to respond or offer your response. Another important element of effective interpersonal communication is making sure that you respond appropriately and in the correct tone that can give the best to the situation. When respond to another coworker you should not be condescending or inappropriate, loud, or abusive in your response. You should take the time to gather your facts and respond in an appropriate manner so the low of communication isn’t interrupted by an inappropriate or uncertain message or tone. Finally I feel that it takes time to create the correct interpersonal relationships between coworkers and even family members or your peers and friends. Strong bonds can be made if given the time to listen appropriately, make a thorough and correct response, and develop the relationship over time and …show more content…
Jaime as the office manager seems to possess all five of the conflict types going on in her conversation with Agnes. In the beginning of the conversation, she didn’t wait to have all the correct information before confronting Agnes about the newsletters. That miscommunication led to her disrespect for Agnes as she confronted her without gathering all the information. It also seemed to me that she definitely had an ego that was quick to attack rather than confirm information, which leads to the impatience in her confrontation with Agnes. “Regardless of the cause, experts tell us that many types of conflicts challenge us every day” (Cheesebro, O 'Connor, & Rios, 2010, p. 160). Some people have a fear and insecurity over loss of control in certain situations which can lead them to react with insecurity rather than

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