Promote Communication in Health, Social Care or
Children's and Young People's Settings
1. Identify the different reasons people communicate
Communication, verbal or non-verbal, is an essential part of human life. Without it we would be unable to convey our basic needs, wishes and feelings, or understand those of others. As individuals we can talk, listen, touch and see in order to be socially engaged and to realise our status in society and to allow others to become aware of their needs.
In Social care settings, good communication is extremely vital to the running in a social care environment, primarily to build trust and respect between the different service users and staff who live and work there. Effective communication will allow the correct information to be shared and passed across which enables the smooth running of day to day care setting. The most important element within communication is active listening. The ability to listen effectively allows the listener to understand and evaluate what he or she hears, thereby improving relationships, reducing conflicts and fully interpreting the information being used. If the listener is distracted, thinking of other things or what to say next, they will not fully understand and may not hear and see what is being communicated. A lack of communication can lead to mistakes being made and situations overlooked, therefore Communication is vital and can lead to the building of a good rapport, friendships with service users and staff and could also enable the encouragement of others within the workplace and in a social setting.
1.2 Explain how communicating affects relationships in the work setting
To be able to build good relationships with people, we need to have good communication skills even to the facial expressions we use is all about communication. Workplace relationships become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.