Initial Observations of Hotel Escargo

Topics: Bottleneck, Choke point, The Guest Pages: 3 (880 words) Published: May 4, 2013
The breakdown of change request, check-in and check-out times proposes that all three of these activities has a large amount of potential for being able to improve the actual time that it takes to provide the customers in regards to checking-in and checking-out as well as any changes request that are extremely above the standards that has been set forth via the hotel. According to the study it has suggested that the difference of the actual time in association with the targeted time is the uppermost for the change request and then pursued by the check-in as well as the check-out time. The manager that is in charge of the hotel must consequently make sure that they center all of their attention on bettering their change request as a major concern trailed by the check-in and check-out time. The manager in charge of the hotel must also accept the six sigma methodology in bettering their check-in as well as their check-out time; this will be a main focal point for presenting a very satisfying customer experience to the hotel by means of a time study for lowering crucial bottlenecks that are disturbing customer experiences.

Initial Observations of Hotel Escargo

Similarities of Targeted Goals vs. Key activities

The similarities of the real time and the targeted time for Change Requests, Check-In and Check-Out times are as made known as follows:

Check-In Targeted Time = 240 Seconds (4 minutes)

Figure 1
Check Out Targeted Time = 120 Seconds (2 minutes)
Figure 2

Change Request Targeted Time = 360 Seconds (6 Minutes)
Figure 3
The similarities of all three of these along with the targeted time have establish that the biggest difference is for the change request that is made by consumers trailed by check-in time as well as check-out time. It is for that reason that it is imperative that the Hotel concentration is bettering their change requests. To recognize neighborhood of progress, the Hotel must recognize...
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