Operations objectives at the Penang Mutiara

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Case Study
The case circle around Penang Mutiara Hotel located in Malaysia’s Indian Ocean coast. Also, the case focuses on how important to run an effective operation inside the hotel, because when problem occurs regards managing operation, the customer sees them immediately and that’s the biggest motivation for the hotel management to take operations performance seriously. To view the full case study, kindly refer to Reference [1].

Questions
1. Describe how you think the hotel’s management will:
a) Managing the hotel in 
appropriate way to competes for business.
Business environment is changing it demand more on what is expected from operations management. Organization has to adapted with more challenging environment thru operating their function to help them react. Beside operations function gives the capability to compete with other by providing the ability to keep the customers happy and by developing the abilities that will keep the organization ahead from its competitors in the future.
Applying the five basic ‘performance objectives’ which illustrate in the (figure 1.1). Will ensure the hotel to compete for business. The hotel management already is doing their best in operating the hotel thought making sure the customer is satisfy by providing error-free goods and services that will ensure the hotel quality.
As well as, doing things fast and minimizing the time between a customer asking and receiving for product or service, giving a hotel a speed advantage. Additionally being on time gives the customer senses of dependability since the hotel was able to keep the delivery it.
Furthermore being able to change far enough and fast enough to meet customer satisfaction or being adaptable with unexpected circumstances gives a hotel the characteristic of being flexibility. Being productive (Cost) means produce goods and services at a cost that allows them to be priced suitably for the market while still allowing for a profit to the organization.

b)

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