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Satisfactory Essays
1. Is Jennifer right about the need to evaluate the workers formally? The managers? Why or why not?

Jennifer is absolutely correct in having these employee evaluations done formally. Reason for is to protect Carter Cleaning Company and its business goals from discrimination charges or violations of Title VII of the 1964 Civil rights Act. Informal evaluations can lead to unfair appraisals which can open a can of unexpected problems. All employees should receive formal evaluations via by paper or electronic forms in order to have a documented history. Keeping employee evaluations on file makes it easier for employers to reference certain information needed for promotions or projects, etc.

Jennifer should get with Jack to discuss what performance dimensions should be measured and how to measure them. Once they’ve come to a decision, Jennifer should look in to developing a sort of graphic rating scale.

2. Develop a performance appraisal method for the workers and managers in each store.

Graphic Rating Scale method (Fig 9-3, Dessler, pg. 291)

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Carter Cleaning Company

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Employee Name______________________ Level: Entry-level employee

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Managers Name______________________

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Key work Responsibilities Results/Goals to be Achieved

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1.__________________________________ 1.___________________________

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2.__________________________________ 2.___________________________

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3.__________________________________ 3.___________________________

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Communication

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1. 2. 3. 4. 5.

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