Hrm 531 Carrier Development Plan
HRM 531 week 3
Carrier Development Plan Sales Department
Michael White
HRM/531
22 November 2010
Juliana Hass
The major component of building an effective sales team is the training and mentoring used in the successful development of a highly motivated sales team. Creating the right combination of each program will provide a guide and path for each member of the team to reach his or her goals and allows the sales department to succeed in meeting or surpassing the team and organizational goals. Several steps must occur to reach this goal. First we must identify and define the training and mentoring needs of the sales department. Next the performance standard is developed for each position and the development of the method as to how the training is presented to the sales staff. With a diverse sales team it is important to choose a delivery that will be appropriate for all members. The final step will be the development and deployment of an effective evaluation and feedback system that monitors the progress of each team member. During the entire process there will be opportunities that will surface that will identify areas of improvement.
New training and mentoring needs
With a team of diverse knowledge, and a combination of both InterClean and EnviroTech personnel and InterClean’s new plans to pursue a broader customer base, successful use of effective training and mentoring plans will be vital. Training will benefit the employee and the company if properly performed using the correct method and aptitude level. With the completion of a business needs analysis and a job analysis, the training needs will be easy to identify and a training and mentoring program can easily be developed. The benefit to performing this analysis is it will help the organization ensure that the developed training program will be relevant to the job tasks and effect to the employee.
The entire new team will need to go through customer service training. This
Carrier Development Plan Sales Department
Michael White
HRM/531
22 November 2010
Juliana Hass
The major component of building an effective sales team is the training and mentoring used in the successful development of a highly motivated sales team. Creating the right combination of each program will provide a guide and path for each member of the team to reach his or her goals and allows the sales department to succeed in meeting or surpassing the team and organizational goals. Several steps must occur to reach this goal. First we must identify and define the training and mentoring needs of the sales department. Next the performance standard is developed for each position and the development of the method as to how the training is presented to the sales staff. With a diverse sales team it is important to choose a delivery that will be appropriate for all members. The final step will be the development and deployment of an effective evaluation and feedback system that monitors the progress of each team member. During the entire process there will be opportunities that will surface that will identify areas of improvement.
New training and mentoring needs
With a team of diverse knowledge, and a combination of both InterClean and EnviroTech personnel and InterClean’s new plans to pursue a broader customer base, successful use of effective training and mentoring plans will be vital. Training will benefit the employee and the company if properly performed using the correct method and aptitude level. With the completion of a business needs analysis and a job analysis, the training needs will be easy to identify and a training and mentoring program can easily be developed. The benefit to performing this analysis is it will help the organization ensure that the developed training program will be relevant to the job tasks and effect to the employee.
The entire new team will need to go through customer service training. This