Hrm 531 Week 6 Career Development Plan
Memo
To: Gary Stevens, CEO
Re: Career Development Plan/New Sales Team
Date: July 27, 2009
As the newly promoted Regional Sales Manager for ITessentials, I have been given the responsibility of formulating a new sales team for our new office that is opening up in Nashville, TN in the next few months. In this memo I will discuss five job descriptions of the positions that will initially open up the office. I will be doing internal interviews to fill the positions first, and then external interviews if needed. Also included will be the training program for new and current employees; methods for evaluating employees and a discipline process; benefit and incentive packages; and some strategies for managing career development. …show more content…
These positions are a Sales Manager, Account Executive, Recruiter, Level 1 help desk/pc tech support, and an office administrator. The job descriptions are list below:
Sales Manager
The Sales Manager will be responsible distribution or movement of IT staffing services of the Nashville office. They will coordinate the sales distribution by establishing sales territories, quotas, goals, along with making sure the training programs for employees are carried out. The Sales Manager will also be responsible to help account executives grow their territories. Other responsibilities will be to help resolve customer complains regarding sales and service, and to determine pricing and discount rates. They will also be responsible to communicate to me daily and weekly branch activities. The job qualification I am looking for are listed as followed: • 4-5 years IT sales experience with a good proven track record • Team player • Very competitive • Ability to speak and communicate clearly (orally and written)
Account …show more content…
The qualifications for this position are: • At least one year of sales/recruiting experience • Strong work ethic • Good communication skills • Bachelor’s degree
Help Desk/PC Tech
This position will require a person to diagnose hardware, software, printing, and network connectivity issues including the LAN/WAN, VPN, and Windows XP environment. Some of this will be done over the phone, because they will be supporting the new Nashville office as well as our Memphis office. Some other responsibilities will be to set up computers and passwords for new employees. This is not a 24x7 environment, but at times there may be a need to be on call. The qualifications for this position are: • Minimum of 2 years experience of level 1 help desk experience both over the phone and onsite in person. • Experience with an incident tracking tool • Flexibility to work 1st or 2nd shift • Microsoft certification and A+ certification is a plus
Office
To: Gary Stevens, CEO
Re: Career Development Plan/New Sales Team
Date: July 27, 2009
As the newly promoted Regional Sales Manager for ITessentials, I have been given the responsibility of formulating a new sales team for our new office that is opening up in Nashville, TN in the next few months. In this memo I will discuss five job descriptions of the positions that will initially open up the office. I will be doing internal interviews to fill the positions first, and then external interviews if needed. Also included will be the training program for new and current employees; methods for evaluating employees and a discipline process; benefit and incentive packages; and some strategies for managing career development. …show more content…
These positions are a Sales Manager, Account Executive, Recruiter, Level 1 help desk/pc tech support, and an office administrator. The job descriptions are list below:
Sales Manager
The Sales Manager will be responsible distribution or movement of IT staffing services of the Nashville office. They will coordinate the sales distribution by establishing sales territories, quotas, goals, along with making sure the training programs for employees are carried out. The Sales Manager will also be responsible to help account executives grow their territories. Other responsibilities will be to help resolve customer complains regarding sales and service, and to determine pricing and discount rates. They will also be responsible to communicate to me daily and weekly branch activities. The job qualification I am looking for are listed as followed: • 4-5 years IT sales experience with a good proven track record • Team player • Very competitive • Ability to speak and communicate clearly (orally and written)
Account …show more content…
The qualifications for this position are: • At least one year of sales/recruiting experience • Strong work ethic • Good communication skills • Bachelor’s degree
Help Desk/PC Tech
This position will require a person to diagnose hardware, software, printing, and network connectivity issues including the LAN/WAN, VPN, and Windows XP environment. Some of this will be done over the phone, because they will be supporting the new Nashville office as well as our Memphis office. Some other responsibilities will be to set up computers and passwords for new employees. This is not a 24x7 environment, but at times there may be a need to be on call. The qualifications for this position are: • Minimum of 2 years experience of level 1 help desk experience both over the phone and onsite in person. • Experience with an incident tracking tool • Flexibility to work 1st or 2nd shift • Microsoft certification and A+ certification is a plus
Office