Hrm 500 Texas Roadhouse
Texas Roadhouse Won’t Scrimp on Making Employees Happy
Mitchell Upchurch
Strayer University
June 8, 2013
Texas Roadhouse Won’t Scrimp on Making Employees Happy
Discussion of Whether or not the Phrase “If we Take Care of our Employees, They will Take Care of our Customers” is Actually Practiced or is just a Cliché on the Wall at Texas Roadhouse Steakhouse and the Implications of Answer
The belief in the phrase if we take care of our employees, they will take care of our customers is a practice that instills values in the workforce of today. This is not just a cline, when employees desire their jobs and job description, the effect on customer satisfaction is immeasurable. The most important and effective customers are the company employees and when customers are taken effective care of business relationships are built (Mindshare Technologies, 2010). Texas Roadhouse stated, we want to provide a place that the whole family could enjoy (Noe, Hollenbeck, Gerhart, Wright, 2011). Texas Roadhouse delivery is good meal with friendly, energetic, and enthusiastic service. Founded in 1993 by W. Kent Taylor, Texas Roadhouse was voted the #1 Steakhouse in America by Restaurants and Institutions Magazine Consumer Choice Survey in just ten years in 2003, and in 2004 the Best Steakhouse Value and Menu Variety (Texas Roadhouse Inc., 2013). At the Texas Roadhouse, the company motto is Legendary Food, Legendary Service and Legendary Fun taken pride in everything they do from hand-cut steaks and some tasty margaritas (Texas Roadhouse Inc., 2013). Texas Roadhouse actually want guests to have so much fun that they will want to return again and again, the best promotion is word of mouth. On the other hand it is concrete that Texas Roadhouse would benefit more from the expansion of its company store hours. Texas Roadhouse operates on the weekdays during dinner hours and on the weekends; the company operates both during lunch hours and dinner hours. Texas Roadhouse’s
Mitchell Upchurch
Strayer University
June 8, 2013
Texas Roadhouse Won’t Scrimp on Making Employees Happy
Discussion of Whether or not the Phrase “If we Take Care of our Employees, They will Take Care of our Customers” is Actually Practiced or is just a Cliché on the Wall at Texas Roadhouse Steakhouse and the Implications of Answer
The belief in the phrase if we take care of our employees, they will take care of our customers is a practice that instills values in the workforce of today. This is not just a cline, when employees desire their jobs and job description, the effect on customer satisfaction is immeasurable. The most important and effective customers are the company employees and when customers are taken effective care of business relationships are built (Mindshare Technologies, 2010). Texas Roadhouse stated, we want to provide a place that the whole family could enjoy (Noe, Hollenbeck, Gerhart, Wright, 2011). Texas Roadhouse delivery is good meal with friendly, energetic, and enthusiastic service. Founded in 1993 by W. Kent Taylor, Texas Roadhouse was voted the #1 Steakhouse in America by Restaurants and Institutions Magazine Consumer Choice Survey in just ten years in 2003, and in 2004 the Best Steakhouse Value and Menu Variety (Texas Roadhouse Inc., 2013). At the Texas Roadhouse, the company motto is Legendary Food, Legendary Service and Legendary Fun taken pride in everything they do from hand-cut steaks and some tasty margaritas (Texas Roadhouse Inc., 2013). Texas Roadhouse actually want guests to have so much fun that they will want to return again and again, the best promotion is word of mouth. On the other hand it is concrete that Texas Roadhouse would benefit more from the expansion of its company store hours. Texas Roadhouse operates on the weekdays during dinner hours and on the weekends; the company operates both during lunch hours and dinner hours. Texas Roadhouse’s
References: Texas Roadhouse Inc. (2013). Retrieved from Texas Roadhouse: http://www.texasroadhouse.com Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2011). Fundamentals of human resource management (4th ed.). New York, NY: McGraw-Hill. Take Care of Your Employees and They 'll Take Care of the Customers. (2010). Mindshare Technologies. Retrieved on May 21, 2012, from http://www.mshare.net/blog/take-care- of-your-employees-and-they%E2%80%99ll-take-care-of-the-customers. Todrin, D. (2012). Take Care of Your Employees And They Will Take Care Of Your Business. SecondWindConsultants. Retrieved on May 21, 2012 from http://secondwindcons ultants.com/blog/2012/04/24/take-care-of-your-employees-and-they-will-take-care-of- your-business. Worman, D. (2010). 20 Ways to motivate your employees without raising their pay. Biztrain. Retrieved on May 22, 2012 from http://www.biztrain.com/motivation/stories/20ways.htm