This report analyses the importance of knowledge management in the organisational context for maintaining competitive edge in the market. It conducts an analysis of the key areas in knowledge management with effective implementation of the different strategies for efficient knowledge management and knowledge transfer within the different levels of management in an organisation, these have been elaborated.
Furthermore the report discusses the methods and strategies adopted by organisations and the key role and functions played by HR in the present workplace, with the help of a case study on the organisation Accenture.
The report has made an in-depth analysis of the current issues related to knowledge management, the gaps in practice and knowledge relating to the role of HR in knowledge management with the help of various academic and professional literatures.
Finally, the report has also provided some recommendations in order to improve the current state of knowledge management practice within the organisations.
Table of Contents
1. Executive Summary 2
2. Introduction 4
3. Concept of knowledge and information 4
4. Key issues in knowledge management 5
5. Role of HR function in knowledge management 6
6. Case Study: Accenture 7
6.1. Accenture: consulting-technology-outsourcing 7
6.2. HR functions in Accenture 9
6.3. Analysis of current state of practice 10
7. Conclusion and Recommendations 11
8. References 12
1.1. Comprehensive steps towards knowledge management 8
Knowledge management has assumed an important role in the organisational context in the current times. Warner (2008) has rightly emphasised the importance of knowledge sharing and transfer in determining the efficient functioning of an organisation. In the current era of increasing
References: Accenture. (2012). Optimizing Customer Service through Knowledge Management. Accenture Allanson, Jodee Barney, Jay B., and Wright, Patrick M. (1998). On Becoming a Strategic Partner: The Role of Human Resources in Gaining Competitive Advnatage. Human Resource Management, Spring 1998, Vol. 37, No. 1, Pp. 31–46 Brash, Catriona., and Woolf, Andrew Frost, Alan. (2010). Knowledge Management. KMT- An Educational KM site. Jennex, Murray E. (2008). Current issues in Knowledge Management. Information Science Reference, IGI Global. Liao, Shu-Hsien., and Wu, Chi-chuan. (2010). System perspective of knowledge management, organizational learning, and organizational innovation. Expert Systems with Applications 37: 1906-1103 Nahapiet, Janine, and Ghoshal, Sumantra Page, Ian., and Wise, Charles (2009). Management Consulting- Achieving High Performance through Human Resources: The value of Benchmarking Solutions. Accenture. Riege, Andreas. (2005). Three- dozen knowledge-sharing barriers managers must consider. JOURNAL OF KNOWLEDGE MANAGEMENT. VOL. 9, NO.: pp. 18-35, Emerald Group Publishing Limited. Warner, Izabella. (2008). Strategies and Policy to Improve Knowledge Management. University of Canberra -----------------------