BCOM/275 Business Communications and Critical Thinking
September 19, 2013
Fidgeting, looking down at the floor, eye contact, lack of eye contact, blushing, a touch on the arm, the tone or pitch of a person’s voice, these are all a forms of communication. Communication is a form of passing information from one person to the next and from one place to another by acknowledging the sender’s intent, comprehending the context of the message, and acting upon it to be able to create a shared understanding. Demonstrative communications occurs when someone uses ways to communicate other than their voice. This is done by facial expressions, body language, eye contact, or gestures. When someone discusses communication the first thought is generally speaking or verbal communication. What people say without words can be more informative than the words they speak. When a person speaks him or her says more with nonverbal communication than they are even aware of, such as with arm and hand gestures, head positions, and facial expressions as well as with body language (Non-verbal communication says a-lot, 2010).
Effective communication is a reciprocal process that includes listening. Successful listening requires eye contact, objective processing and feedback to the speaker. Active listening may involve asking clarifying questions or restating what was heard to assure that the intent of the message sent was correctly received. Active listening becomes particularly important when the communication includes emotional content. An individual’s body language is the most important factor in how a message is received. It would not matter what an individual may intend to say with words, because it involves communicating not with words, but with facial expressions, gestures, eye-contact, and posture. Body language that is consistent with the verbal message improves understanding. Body language that