1.1: Explain why effective communication is important in developing positive relationships with children, young people and adults.
Communication strengthens relationships, builds trust and mutual respect, creates a happy and professional environment, gives a sense of belonging, is motivating, draws better communication from others, allows open mindedness and compassion and makes people feel safe and secure.
It is important to be aware of how you may be perceived by others while communicating both verbally and non-verbally. Poor communication can cause confusion, create bad feelings, mistrust, lowers morale, anxiety and can lessen future communication.
• Verbal communication should be clear, concise and use age appropriate language to avoid misunderstandings or confusion. Words should be spoken calmly in a tone which is professional and shows respect to the recipient.
• Non-verbal communication such as hand gestures, smiling, nodding, raised eye brows, frown, eye contact, folding arms can be more powerful than verbal communication. Be very aware of how your body language may be perceived by the other person. By maintaining eye contact, smiling and nodding in response to a conversation, shows you are interested, ensures they feel understood and their opinions are valued. By folding arms you may appear to be defensive or bored with the conversation.
• Listening is an essential skill to ensure the persons views and opinions are understood correctly to prevent a misunderstanding. Often it may be necessary to respond either verbally or non-verbally to show the person they are being understood. Failing to listen properly may result in frustration and even cause the relationship to breakdown.
• Communication requirements must be taken into account such as signing, deafness, language barriers, learning difficulties,