1. Be able to address the range of communication requirements in own role
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role.
The people that I deal with on a daily basis are staff, residents, relatives and multi disciplinary team members. The ways in which I communicate are by e.mail, on the phone, in person, 1-2-1 or in groups both formally and informally depending on the circumstances. These people come from a variety of settings, countries, education and qualifications/life experience. The age range is from 18-104 yrs. Some of these people may have sight, hearing or speech difficulties and find it hard to communicate. Some staff have difficulties reading or writing (e.g due to Dyslexia) as well as having cultural and language barriers. Many of our staff come from other countries, one of our residents is French.
1.2 Explain how to support effective communication within own job role.
Effective communication involves ‘active’ listening and observational skills. It primarily involves passing and receiving information between two or more places in order to achieve something. I find it helpful to check that you or others have understood what is trying to be communicated. I ask for clarification if any areas are unclear. I am patient and understanding and look to the 'receiver' to give you acknowledgement and understanding either verbally and physically (by nodding/saying yes, smiling etc). I ask for the message or instructions to be re read or repeated back to me for secondary clarification if in any doubt.
I try to ensure that what and how I am communicating is realistic and responsive to the 'receivers' needs (e.g explain slowly/clearly, use gestures, show the person, translate for them). I feel that if you are passionate and enthused in your manner, people are much more likely to be interested in you and what your are