Dave's Burgers

Satisfactory Essays
Dave’s Burgers Case
Dave’s Burgers is striving to keep up with its competitors in the market. The company constructed drive-through windows at all of its locations in order to increase customer traffic. The company had continuous problems after installing these drive-through windows and actually lost some of its market share to its competitors. The management team selected three locations to test TQM methods. They discovered that the major problem was slow, erratic service at the drive-through windows. After discovering these problems, the management team implemented some changes in all of its locations. These changes brought significant and immediate improvements in service speed and quality and increased their market share by 5% in the Charlotte restaurant.

The management team wanted to ensure that quality service was being maintained and that service time remained fast. The quality team decided to use a statistical process on a continual basis. They then took six service time observations daily over a fifteen day period. This data was then used to construct an x-bar chart and a range chart located below.

By analyzing the data and the charts constructed it can be determined that the process is out of control and does not currently meet design specifications. This means that the process should be further modified in order to seek improvements in service speed at Dave’s Burgers. Some recommendations to help improve service quality and speed include installing debit/credit card machines, giving out incentives to employees that exhibit quality and speedy service, and increasing training. By installing debit/credit card machines, the cashiers will not have to worry about counting out the right amount of change for customers which will improve service speed. This will also improve customer satisfaction because they will not have to stop by their bank to receive cash so that they may purchase a meal from Dave’s Burgers. By giving out incentives to employees that

You May Also Find These Documents Helpful

  • Powerful Essays

    Burger

    • 1448 Words
    • 6 Pages

    offer to your perspective customers. Bodato® Burgers is impassioned to serving fresh, healthy and high-end burgers, pastas and salads. It is located in the fast-growing technology core in the country, Fort Bonifacio, Taguig City. Considered as one of the pioneers in the “burger bar” industry, Bodato® Burgers redefines how people perceive “fast food”. It is a burger and a bar store (hence the term “burger bar”) in the sense that its main products are burgers; it is also a bar for the simple reason that…

    • 1448 Words
    • 6 Pages
    Powerful Essays
  • Powerful Essays

    Burger King

    • 1905 Words
    • 8 Pages

    Since the 1950's, Burger King has been offering its famous flame-broiled fast food burgers throughout the United States and, eventually, the world. Burger King, also known by the initials B.K., has evolved from a small Florida-based hamburger chain to one of the most well-known and recognizable fast food franchises on earth. The first Burger King restaurant opened in Jacksonville, Florida under the name Insta-Burger King in 1953. In 1954, the Burger King Corporation was founded by Miami-based…

    • 1905 Words
    • 8 Pages
    Powerful Essays
  • Satisfactory Essays

    minute burger

    • 438 Words
    • 2 Pages

    MINUTE BURGER Chapter I. Company name: Leslie Corporation Address: AB Fernandez Dagupan City Branch Contact person: Leslie Corporation, Franchising Department 4 Dama de Noche St., UPS 4, Paranaque City Tel: (02) 776-7740, 823-2566 loc. 269 Email: info@minuteburger.com Web: www.minuteburger.com 1.2 Minute burger, a newly founded business which majors in Pangasinan deals with the all new popular buy one take one burgers. Minute burger majorly functions in the selling of burgers, prepared…

    • 438 Words
    • 2 Pages
    Satisfactory Essays
  • Powerful Essays

    Burger (Swot)

    • 2028 Words
    • 9 Pages

    GGIESBURGER – THE VEGETARIAN BURGER A Marketing Plan Submitted to Professor Virginia Salonga Of Colegio de San Juan de Letran In Partial Fulfillment of the Requirements For the Course By MAXINO, JED ARLO LEONOR, JOANNA MENDOZA, MARK LISING, JESUS MIQUE, KIM MK1C [pic] Introducing the healthier way of eating in a fast food…. BURGER MACHINE’S NEW GgiesBurger!!! [pic] The Vegetarian Burger OUTLINE I. Executive Summary II. Current Marketing Situation III. SWOT Analysis…

    • 2028 Words
    • 9 Pages
    Powerful Essays
  • Good Essays

    Burger King

    • 719 Words
    • 3 Pages

    | Burger King | | BA330 Marketing Communications | | Burger King | | BA330 Marketing Communications | grantham university October 4, 2012 Felix E Rivera grantham university October 4, 2012 Felix E Rivera 1. Do you think using an alternative digital media approach to reaching the target audience would be a long-term strategy or is just a short-term tactic? In our case study reading, Burger King uses the Facebook social network as their alternative digital media…

    • 719 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Hoosier Burger

    • 511 Words
    • 2 Pages

    Hoosier Burger Case: Part 2 The project development team for Hoosier Burger has had several meetings with the owners, Bob and Thelma Mellankamp. Mr. Mellankamp has stressed the important improvements and shared that the businesses food demand has increase drastically. There have been numerous problems that have arisen from this type of demand and could affect business if a system is not created to meet those needs. The purpose of this essay is to discuss how the Hoosier Burger project was identified…

    • 511 Words
    • 2 Pages
    Good Essays
  • Good Essays

    Burger King

    • 543 Words
    • 3 Pages

    I would go ahead and focus on some of their main facts. Im going to begin by where it first began back in 1954, founded by two individuals, David Edgerton and James McLamore in Miami, Florida. In where by 1955, they introduce their famous whopper burger, which lead BK to become the home of the whopper. By 1959, BK started franchising; in 1960, BK transformed their logo targeting children leading to have their slogan to “Where kids, are kings”. BK has around more than 12,000 restaurants, making it…

    • 543 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Ramly Burger

    • 4493 Words
    • 18 Pages

    Case 1-Ramly Burger Question 1 What are the likely advantages of Ramly Burger of using the agents as its main distributor especially to large retailers? In understanding marketing channels, it is important to know the reasons for the existence of channel structures. These structures typically called intermediaries because they stand between production on one side and consumption on the other. Intermediaries also known as an agent. Channels evolve through the need for specialized functions which…

    • 4493 Words
    • 18 Pages
    Good Essays
  • Powerful Essays

    Burger Machine

    • 796 Words
    • 4 Pages

    BURGER MACHINE INTRODUCTION Trying out Burgers at Burger machine is really easy; they are almost available in most common places where there are big places for a stall along highways and main roads around metro manila. Burger machine offers the cheapest alternatives to Fast food burgers. Their product is much cheaper, and you can sort of customize your burgers. The burgers they offer are in a hamburger bun (more commonly found in local bakeries or pastry shops) and their burgers are a bit thinner…

    • 796 Words
    • 4 Pages
    Powerful Essays
  • Powerful Essays

    Burger King

    • 2267 Words
    • 10 Pages

    Executive Summary Burger King which started of as a partnership organization between James Mclamore his partner David Edgerton in 1954 is now owned by a group of investors led by Texas Pacific Group, and this has been the case since 2002. Burger King does not only seek to maximize profits, but also customer satisfaction. Since it was just recently introduced in the Middle East and precisely in Egypt, one of its major objectives is to increase awareness to its new market. Burger King started of with…

    • 2267 Words
    • 10 Pages
    Powerful Essays