Customer Relationship Management and Business Support Projects
I have been asked to provide a briefing note for a new starter. Below is a summary of information that will be given to the new starter so that they have a chance to gain some understanding of the organisation and what we do and how we operate.
• An introduction to the organisation:
At Accent we have been providing high quality social housing for rent and sale for over 40 years, and we remain firmly committed to providing our residents with the excellent homes and top quality services they have a right to expect. We currently own and manage over 20,500 homes across the country, which over 34,000 residents call home.
Our residents' services are provided by five local contact centres, these are based in Bradford, Burnley, Camberley, Middlesbrough and Peterborough.
We also administer award winning employment, training, vocational and business support projects which support our residents and their communities.
• The purpose and goals of the organisation: Making a Difference…. Improving homes, communities and lives and we achieve that by:
Deliver excellent, locally agreed services
Provide high quality homes to live in.
Support our residents to sustain their homes and communities
Be an ambitious and successful business.
Our values
Our core values - respectful, creative and dependable - sum up exactly what we stand for. They are relevant to every market we work in. Wherever possible, everyone we work with (including our suppliers and contractors), has similar values.
RESPECTFUL
• We want to become a trusted advocate of the individual and the community.
• We build our business around the customer, and motivate our people to get the right results for our customers and partners.
• In making decisions we always take into account our customers' views and put ourselves in their position.
• We welcome and encourage involvement in decision-making processes by our customers and partners.
• We will be 'easy to do business with.
• An introduction to the organisation:
At Accent we have been providing high quality social housing for rent and sale for over 40 years, and we remain firmly committed to providing our residents with the excellent homes and top quality services they have a right to expect. We currently own and manage over 20,500 homes across the country, which over 34,000 residents call home.
Our residents' services are provided by five local contact centres, these are based in Bradford, Burnley, Camberley, Middlesbrough and Peterborough.
We also administer award winning employment, training, vocational and business support projects which support our residents and their communities.
• The purpose and goals of the organisation: Making a Difference…. Improving homes, communities and lives and we achieve that by:
Deliver excellent, locally agreed services
Provide high quality homes to live in.
Support our residents to sustain their homes and communities
Be an ambitious and successful business.
Our values
Our core values - respectful, creative and dependable - sum up exactly what we stand for. They are relevant to every market we work in. Wherever possible, everyone we work with (including our suppliers and contractors), has similar values.
RESPECTFUL
• We want to become a trusted advocate of the individual and the community.
• We build our business around the customer, and motivate our people to get the right results for our customers and partners.
• In making decisions we always take into account our customers' views and put ourselves in their position.
• We welcome and encourage involvement in decision-making processes by our customers and partners.
• We will be 'easy to do business with.