Critically examine the following statement “the behaviour of the organisation determines the success or failure of the organisation”. An organization consists of individuals with different tasks attempting to accomplish a common purpose. For a business, this purpose is the creation and delivery of goods or services for its customers. According to Blanchard and Johnson (1998), organizational behaviour is a field of study that investigates the impact that individuals, groups and organizational structure have on behaviour within the organization, for the purpose of applying such knowledge towards improving an organizational effectiveness. Moreover Flamholtz (1996) adds that organisational behaviour is the systematic study and careful application of knowledge about how people as individuals and as members of groups act within organizations. It strives to identify ways in which people can act more effectively. The behaviour of an organisation marks the success or failure of an organisation. A behaviour that usually goes hand in hand with the predetermined goals and missions of an organization determines the success of an organization. Luthans and Youssef (2007) add that it requires good management to be in a position to shape up the individual and group behaviours that affect organization for it not to affect an organisation so that success is achieved. On the other hand if the behaviour does not go in tandem with the objectives of the firm then failure is bound to happen as the creation and delivery of goods or services for customers is affected. The behaviour of the organisation determines the success of the organisation when people as individuals in the firm and as members of groups act within organizations practice open communication. In order for an organization to function and perform successfully, there is need to communicate freely among employees and employers, that is the need for vertical and horizontal communication must be feasible, (Luthans, 2002). This can make the top management level to be able to know what happens at the lower level, be able to review, analyse and take adequate measures to correct whatever lapses or variance that occur, hence success is enhanced. Open communication can assist in serving as a control measures for evaluating performance. Moreover when the organisational behaviour incorporates and encourages informal communication this would make the staff freer and open in reporting issues. Human resource scholars like Harrison, Newman and Roth (2006) have argued that much of a company’s value resides in intangible assets. Success of an organisation is enhanced when; within the organisational behaviour framework people have responsibility in the organisation. When each staff member is faced with responsibilities of performing certain task and duties delegated to them, they are equally empowered by authority to perform their responsibilities with success and this improves organisational effectiveness. This shows that organisational behaviour improves firm success when employees perform their responsibilities in line with firm objectives. Organisational behaviour that is prompted by teamwork obviously has a great and positive impact on the success of every organization, (Tetrick, 2002). Therefore it becomes a pre-requisite for success as teambuilding in organisational behaviour molding enables staff to share ideas that would lead to the success of the organization. The effects of globalisation can never be underestimated in the business world. Information Communication Technology (ICT) enables staff to receive and send information electronically form amongst management staff and outside the organization, (Schaufeli and Bakker, 2004). When the behaviour of an organisation incorporates ICT usage this encourages the use of computers amongst employees in and outside the organization. Organisational success is aided as management attains competitive advantage and also gives room for analysis of the...
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