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Contemporary Issues in Marketing - Co-Creation in the Case of Nike

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Contemporary Issues in Marketing - Co-Creation in the Case of Nike
Nike: a case of co-creation
Evaluations and Recommendations on the theoretical aspects of co-creation and its implications in the current Nike marketing activities.

Table of Contents

1. Executive Summary....................................................................................................3 2. Company Background................................................................................................4 3. Current Marketing Activity........................................................................................5 4. Evaluation of Marketing Activity...............................................................................6 5. Recommendations.....................................................................................................12 6. Conclusion.................................................................................................................15

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1. Executive Summary Nike is a multinational clothing, footwear, sportswear, and equipment supplier. Nowadays it is the largest seller of athletic footwear and apparel in the world. They employ more than 33,000 people globally and sell products in more than 180 countries around the globe reporting revenues of 19.2 billions of dollars. The mission statement of Nike, as the world 's leading athletic brand is “to deliver innovation and inspiration to every athlete”. Through its current marketing activities, Nike is connecting with millions of customers and sports fans all over the world because of its strategy based on building, promoting and maintaining customer relationships through the use of internet tools. As a consequence, Nike customers take part in the creation of the product in two ways: directly when designing personalized pairs of shoes and indirectly through the information provided within the online community. This type of marketing is called co-creation. Some examples of Nike current marketing activity when making use of such theory are



Bibliography: 1. Auh, S. et. Al, 2007, Co-Production and Customer Loyalty in Financial Services, Journal of Retailing, Volume 83, Issue 3. pp. 359–370 2. Adrian F. Payne & Kaj Storbacka & Pennie Frow, 2007, Managing the co-creation of value, Academy of Marketing Science, 36: 83–96 3. Alex Chitu, 2006, Google + Nike = Joga, Google Operating System Unofficial news and tips about Google, Available at: http://googlesystem.blogspot.co.uk/2006/03/google-nike-joga.html 4. Alistair Davidson, 2004, When co-creating value with a customer goes wrong, Strategy & Leadership, Vol. 32 Iss: 3 pp. 14 – 15 5. By C.K. Prahalad and Venkat Ramaswamy, The future of competition: Co-creating unique value with customers, Harvard Business School Press 2004 6. Banks, J.A. and Humphreys, S. M., 2008, The labour of user co-creation. Emerging social network markets?, Convergence: The International Journal of Research into New Media Technologies, 14 (4): 401-418. 7. Beibei Dong & Kenneth R. Evans & Shaoming Zou, 2007, The effects of customer participation in co-created service recovery, Journal of the Academy of Marketing Science, 36: 123–137 8. C.K. Prahalad, Venkat Ramaswamy, (2004),Co-creating unique value with customers, Strategy & Leadership, Vol. 32 Iss: 3 pp. 4 – 9 9. C. K. Prahalad and Venkatramaswamy, 2004, Co-creation experiences: The next practice in value creation, Journal of Interactive Marketing, Volume 18, Number 3 10. D.W. Dahl and C.P., 2007, Moreau, Thinking Inside the Box: Why Consumers Enjoy Constrained Creative Experiences, Journal of Marketing Research, 44/3 (August 2007), p. 358. 11. Deighton, J. and Kornfeld, L., 2009, Interactivity’s unanticipated consequences for marketers and marketing, Journal of Interactive Marketing, 23 (1): 2-12. 16 12. Emerald Publication, 2009, Up and running: Nike customers are the secret behind increasing value, Strategic Direction, Vol.25 Iss: 6 pp. 29 – 31 13. Hope Jensen Schau, Albert M. Muñiz Jr., & Eric J. Arnould, 2009, How Brand Community Practices Create Value, Journal of Marketing American Marketing Association, Vol. 73, 30–51 14. Michelle Neely Martinez, 1998, The collective power of employee knowledge includes related article on questions regarding knowledge sharing networks, Business Library: HR Magazine 15. Nike Inc, 2010, Company Overview: History : 1960s, Available at: http://nikeinc.com/pages/about-nike-inc 16. Pitt, B.P.L. and Campbell, C, 2008, Ad Lib: When Customers Create the Ad, California Review of Management, 50 (4), Available at: http://findarticles.com/p/articles/mi_m3495/is_n2_v43/ai_20365900/ 17. Ramaswamy, V., 2008, Co-creating value through customers’ experiences: the Nike case, Strategy &Leadership, Vol. 36 No. 5, pp. 9-14, ISSN 1087-8572. 18. Stephen L. Vargo, Paul P. Maglio, Melissa Archpru Akaka, On value and value cocreation: A service systems and service logic perspective , European Management Journal, 26, 145– 152 19. Sense Worldwide, 2009, Co-creating product ideas and brand strategy for Nike, Available at: http://senseworldwide.com/main/our-work/nike 20. Scott Cendrowski, 2012, Nike 's new marketing mojo, A service of CNN Fortune & Money Available at: http://management.fortune.cnn.com/2012/02/13/nike-digitalmarketing/ 21. Venkat Ramaswamy, 2008, Co-creating value through customers ' experiences: the Nike case, Strategy & Leadership, Vol. 36 Iss: 5, pp.9 – 14 22. Wim Rampen, 2009, My Personal Definition of Business with Customer Value CoCreation, Wim Rampen 's Blog Passionate about Customers, Available at: 17 http://wimrampen.com/2009/08/07/my-personal-definition-of-business-with-customervalue-co-creation/ 18

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