Conflict Management and Conflict Solutions
Michael SchmalzerSouthern New Hampshire University
OL-500-X2946 Human Behavior in Organization x2946
Managers utilize different resolution styles and recommendations for specific situations to resolve conflict. Conflict inevitably occurs for any project. Managers must understand that one style of conflict resolution will not work for every situation. By managers implementing some of the following recommendations, the workplace will start to develop healthy and positive conflicts which increase business productivity and promote innovation. Proper conflict management creates a competitive atmosphere, helping fuel a business forward for complete customer satisfaction.
Conflict is a “process that begins when one party perceives another party has or is about to negatively affect something the first party cares about.” CITATION Rob13 \l 1033 (Robbins & Judge, 2013). Poorly communicated information, misinterpreted information and communications, and transmitting information through incorrect channels cause conflict. Two types of conflict affect the workplace: 1) task conflict relating to content and work goals and 2) relationship conflict focusing on interpersonal relationships. Task conflicts bring beneficial results; relationship conflicts make almost always a dysfunctional environment impairing the business. Conflicts impact a person’s commitment to the project teams, the company, and the work. Without proper management, conflicts can create adverse effects on a company. Business managers need to deal with conflict; however, no one way works best for every situation. By understanding the types of conflict resolution styles, managers can use appropriate conflict resolution styles to promote healthy conflicts, increase productivity, increase employee morale and increase overall customer service. With positive conflicts that bring about discussions and resolutions that...
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Robinson, C. (2010). When conflict happens: navigating difficult interactions in senior teams - fostering a culture of constructive engagement. Business Strategy Series, 214 – 218.
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