Preview

Conflict management

Good Essays
Open Document
Open Document
1035 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Conflict management
Conflicts occur when people (or other parties) perceive that, as a consequence of a disagreement, there is a threat to their needs, interests or concerns. Although conflict is a normal part of organization life, providing numerous opportunities for growth through improved understanding and insight, there is a tendency to view conflict as a negative experience caused by abnormally difficult circumstances. Disputants tend to perceive limited options and finite resources available in seeking solutions, rather than multiple possibilities that may exist 'outside the box' in which we are problem-solving.
1. CONFLICT Conflicts are natural and inevitable results when individuals work together, share diverse thoughts, concerns, perspective and goals. But what exactly is a conflict? Basically, conflict is “The clashing of opposed principles”. That's the easiest way to say it. Some of researchers define confict as "process in which one party perceives that its interests are being opposed or negatively affected by another party". Generally it is a clash of values, believes, ideas or goals. There are three main types of conflict:
Relationship Conflict is strictly a personal perspective and can arise when one person behaves in a negative manner or another person has skewed perception due to things like stereotypes and rumors. The relationship between people is affected negatively, and in the workplace, performance is eroded due to poor team cohesion.
Value Conflict arises when two people or groups have dissenting views on moral values-- that basic understanding of what is naturally right or wrong. Relationship and value conflicts are the most subjective conflict types, because they are based totally on what someone "feels" about a person or situation.
Interest Conflict arises when one person’s desired outcome is in conflict with another person or group’s interests. Typically, this occurs when one person believes that another person's desires, if enacted, will

You May Also Find These Documents Helpful

  • Good Essays

    We define conflict as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. Generally, we are aware there is some level of difference in the positions of the two (or more) parties involved in the conflict. But the true disagreement versus the perceived disagreement may be quite different from one another. In fact, conflict tends to be accompanied by significant levels of misunderstanding that exaggerate the perceived disagreement considerably. If we can understand the true areas of disagreement, this will help us solve the right problems and manage the true needs of the parties. There are often disparities in our sense of who is involved in the conflict. Sometimes, people are surprised to learn they are a party to the conflict, while other times we are shocked to learn we are not included in the disagreement. On many occasions, people who are seen as part of the social system (e.g., work team, family, company) are influenced to participate in the dispute, whether they would personally define the situation in that way or not. In the above example, people very readily "take sides" based upon current perceptions of the issues, past issues and relationships, roles within the organization, and other factors. The parties involved can become an elusive concept to define.…

    • 388 Words
    • 2 Pages
    Good Essays
  • Good Essays

    According to Online training Academic Leadership Support; they define conflict as a disagreement through which the parties involved perceive a threat to their needs, interest or concerns. These can be from a mere disagreement, wherein there is some level of difference in the positions of two or more parties involved in the conflict.…

    • 329 Words
    • 2 Pages
    Good Essays
  • Better Essays

    The Family Stone

    • 1797 Words
    • 8 Pages

    Conflict, according to Wilmot & Hocker (2011), is defined as an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from others in achieving their goals.…

    • 1797 Words
    • 8 Pages
    Better Essays
  • Good Essays

    “For good ideas and true innovation, you need human interaction, conflict, argument and debate” Margaret Heffernan. Conflict is a disagreement or argument and comes in many forms such as leadership, historical, family or relationships. Conflict never has a consistently positive or negative outcome in every situation. There are a broad number of results that may fit into the positive or negative classification but conflict may lead to the continuing of the conflict or a situation that may never change. Change may be the reason for the conflict that occurs. Although the word conflict has negative connotations you must recognise that a disagreement can have a positive aspect depending on the motives and expectations of those involved.…

    • 1031 Words
    • 5 Pages
    Good Essays
  • Powerful Essays

    Conflict is defined as the consequence of real or perceived differences in mutually exclusive goals, values, ideas, attitudes, beliefs, feelings, or actions (a) within one individual (intrapersonal conflict), (b) between two or more individuals (interpersonal conflict), (c) within one group (intragroup conflict), or (d) between two or more groups (intergroup conflict). Conflict is dynamic. It can be positive or negative, healthy or dysfunctional (Sullivan 2013, 2009). According to Thomas (1992) conflict is “the process that begins when one party perceives that the other party has negatively affected, or is about to negatively affect, something that he or she cares about” (p. 653). Far from it, conflict is also constructive, as it can be catalytic to new ideas, progress and positive change and growth (Rahim 1986, White…

    • 3530 Words
    • 15 Pages
    Powerful Essays
  • Good Essays

    Conflict and Omagh Essay

    • 1049 Words
    • 5 Pages

    Conflict is an inevitable occurrence that occurs throughout all woks of life and its effect expand far beyond the individual person and pose a significant impact on the wider community. Conflicts can be as small as a disagreement with friends or family or as big as a bombing or war. Conflict can be expressed as a fight or struggle due to a clash between people with opposing beliefs or interests. Conflict occurs in social settings and has a great impact on a persons daily life and the lives of those in the society.…

    • 1049 Words
    • 5 Pages
    Good Essays
  • Better Essays

    Conflict as defined by Floger, Poole, and Stutman is the interaction of interdependent people who perceive incompatible goals and interference from each other in achieving those goals. The word that was reiterated was interdependent. The author states that there cannot be conflict if you do not have interdependent people because the non-interdependent people will give up and walk away. Conflict does not always end in a negative result; there can be productive and positive resolution from conflict as well.…

    • 1385 Words
    • 6 Pages
    Better Essays
  • Good Essays

    According to dictionary.com conflict is defined as a incompatibility or interference, as of one idea, desire, event, or activity with another. Baack, explained that Over time, conflict has been viewed as something to be avoided or eliminated, as inevitable but manageable, and as a driving force that leads to innovation and much needed change. She concluded that defining the term creates challenges.…

    • 560 Words
    • 3 Pages
    Good Essays
  • Good Essays

    Encountering conflict

    • 908 Words
    • 3 Pages

    Individuals are entitled to their own opinion, which often causes dismay to others. Conflict is a huge part of social experiences which allows us to learn and grow. The nature of conflict shows that conflict can either push people away or bring them into having a closer, more comfortable relationship. Many people try to avoid conflict and try to find a way around it – even if this isn’t the right thing to do. Without conflict in a relationship can mean individuals cannot express their true opinions, thoughts and feelings for example; when an argument in the family arises, without the skills to negotiate and deal with the conflict, there will never be a positive outcome. Conflict comes in many different forms- political, religious, interpersonal, family, all of these deals with issues that arise due to difference of opinion or belief and are an inevitable part of human life.…

    • 908 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Conflict has negative effects on organizations such as, increase in turnovers, absenteeism, health issues, wasted resources, increase in production cost and decrease in job satisfaction and performance. Its positive effects include, increases effort of workers, diagnostic information, creativity, learning of new skills and forming of deep bonds. Conflicts can be handled through integrating, forcing, competition, sharing, smoothing,…

    • 2741 Words
    • 11 Pages
    Powerful Essays
  • Better Essays

    Conflict is a normal part of everyday life. Conflict occurs in many different relationship types. Conflict is known as a disagreement between two or more individuals. The disagreement can be due to, incompatible goals, certain interferences, or competition. Whatever the reason may be, we all deal with conflict at some point.…

    • 912 Words
    • 4 Pages
    Better Essays
  • Good Essays

    What is conflict? The dictionary says that it is 1competitive or opposing action of incompatibles; 2to show antagonism of irreconcilability. In other words it’s usually a fight between two people who don’t get along for one reason or another.…

    • 1759 Words
    • 8 Pages
    Good Essays
  • Good Essays

    Organizational conflict

    • 1008 Words
    • 5 Pages

    Conflict can arise when two or more people or individuals in an organisation have different interests and they pursue these interests intensely. It can also occur when people in a group have different opinions about something even though they both are working to attain the same goal; they just cannot agree on how to go about it. Therefore, conflict can be defined as a process that starts when one individual or group believes that another is negatively affecting their progress in something.…

    • 1008 Words
    • 5 Pages
    Good Essays
  • Good Essays

    Managing Conflict

    • 642 Words
    • 3 Pages

    There is a lack of effective leadership or decision-making. Lack of agreement about "who 's in charge" or "how we are going to get things done" in any situation can be a source of conflict. For example, if one parent in a family expects democratic decision-making (all members have input) and the other wants to be the boss (do it my way), they may not be able to resolve honest differences of opinion. Then when differences exist, they become sidetracked into a hassle over who will decide or whose opinion is going to be accepted as the "right" one. The…

    • 642 Words
    • 3 Pages
    Good Essays
  • Powerful Essays

    Workplace conflict

    • 1466 Words
    • 6 Pages

    Conflict is an inevitable part of our workday life as different values and points of view can create tension among peers. Conflict is defined as the disagreement among two or more individuals, groups, or organizations. This disagreement may be relatively superficial or very strong (Ventrice, 2000) . It may be short-lived or exist for months or even years, and it may be work-related or personal.…

    • 1466 Words
    • 6 Pages
    Powerful Essays

Related Topics