Conflict Analysis: Impact On Relationships
Conflict Analysis
Impact on Relationships
By: Simone Askew SPCH277
Conflict is a difference, a disagreement or clash between ideas, principles or people. In conflict management there are issues that center on interpersonal conflict. This type of conflict is a disagreement between individuals that are connected and explains how what one person does has an impact or effect of the other.
1A PERSONS INVOLVED
Sheila (my assistant for 14 years)
Valerie (hired as Customer Community Relations Representative) The relationship between these two individuals was great; for 2 years they commonly worked on events together and wouldn’t perceive them as interfering on each other’s turf.
Sometimes their workloads would overlap …show more content…
The words I used probably made her feel worthless, like she wasn’t good enough. I could have said “Thanks for letting me know I will let you know next time I facilitate a session”. I would also say the problem could stem from Ms. Valerie needing fulfillment, being part of the sessions would give her recognition because she is passionate about her role.
1E UNDERLYING PROBEM The real problem is that Ms. Valerie is new; she is also the Owners sister and her roles and responsibilities are still unclear and when a person doesn’t have defined responsibilities they tend to want to get into anything to keep busy. Therefore, the Owner needs to make sure that she has a clear cut defined tasks and authority boundaries . In my opinion it wasn’t her place to tell the office manager(Owners Wife) before she actually spoke to myself if she felt that there was some kind of ethic violation.
1F WHICH CONFLICT STRATEGIES WERE EMPLOYED BY EACH PARTICIPANT? a. Cognitive assessment of the situation b. Personality and communication competence No, the next day we both received a text from Ms. Valerie that stated” I TOLD …show more content…
Then Ms. Valerie contacted her again and told her she did. There was no winner or loser because the situation tainted both relationships and when they finally appeared in the same room it caused an uncomfortable atmosphere.
1H VARIABLES In my opinion arguing is normal, but we have to be careful when arguing because sometimes an argument can hide a much bigger problem. The style and the way we argue can speak volumes towards the way we actually feel. The most important aspect of WIN/WIN is how we handle the argument. Therefore, I think that LISTENING, FACE ENHANCING rather than face attacking and UNDERSTANDING the what/why the other person is saying is a major issue.
2A-2B LEARNINGS of CONFLICT
For everything that is still going on wrong with relationships, how we act and think, I am still learning slowly about how to do things better. I am more aware there is some level of differences when the conflict involves two or more people. However, the true disagreement versus what is perceived maybe different from the other person because of our senses. As a matter of fact, this class has taught me that conflict is mostly accompanied by
Impact on Relationships
By: Simone Askew SPCH277
Conflict is a difference, a disagreement or clash between ideas, principles or people. In conflict management there are issues that center on interpersonal conflict. This type of conflict is a disagreement between individuals that are connected and explains how what one person does has an impact or effect of the other.
1A PERSONS INVOLVED
Sheila (my assistant for 14 years)
Valerie (hired as Customer Community Relations Representative) The relationship between these two individuals was great; for 2 years they commonly worked on events together and wouldn’t perceive them as interfering on each other’s turf.
Sometimes their workloads would overlap …show more content…
The words I used probably made her feel worthless, like she wasn’t good enough. I could have said “Thanks for letting me know I will let you know next time I facilitate a session”. I would also say the problem could stem from Ms. Valerie needing fulfillment, being part of the sessions would give her recognition because she is passionate about her role.
1E UNDERLYING PROBEM The real problem is that Ms. Valerie is new; she is also the Owners sister and her roles and responsibilities are still unclear and when a person doesn’t have defined responsibilities they tend to want to get into anything to keep busy. Therefore, the Owner needs to make sure that she has a clear cut defined tasks and authority boundaries . In my opinion it wasn’t her place to tell the office manager(Owners Wife) before she actually spoke to myself if she felt that there was some kind of ethic violation.
1F WHICH CONFLICT STRATEGIES WERE EMPLOYED BY EACH PARTICIPANT? a. Cognitive assessment of the situation b. Personality and communication competence No, the next day we both received a text from Ms. Valerie that stated” I TOLD …show more content…
Then Ms. Valerie contacted her again and told her she did. There was no winner or loser because the situation tainted both relationships and when they finally appeared in the same room it caused an uncomfortable atmosphere.
1H VARIABLES In my opinion arguing is normal, but we have to be careful when arguing because sometimes an argument can hide a much bigger problem. The style and the way we argue can speak volumes towards the way we actually feel. The most important aspect of WIN/WIN is how we handle the argument. Therefore, I think that LISTENING, FACE ENHANCING rather than face attacking and UNDERSTANDING the what/why the other person is saying is a major issue.
2A-2B LEARNINGS of CONFLICT
For everything that is still going on wrong with relationships, how we act and think, I am still learning slowly about how to do things better. I am more aware there is some level of differences when the conflict involves two or more people. However, the true disagreement versus what is perceived maybe different from the other person because of our senses. As a matter of fact, this class has taught me that conflict is mostly accompanied by