Conflict Identification and Resolution

Topics: Sales, Resolution, Definition Pages: 2 (560 words) Published: December 3, 2012
According to conflict is defined as a incompatibility or interference, as of one idea, desire, event, or activity with another. Baack, explained that Over time, conflict has been viewed as something to be avoided or eliminated, as inevitable but manageable, and as a driving force that leads to innovation and much needed change. She concluded that defining the term creates challenges.

In an organization behavior, conflict is seen as a circumstance in which party negatively affect or seeks to negatively affect another party. Baack, further explain that conflict and negotiation are closely related concept s, in that both suggest that two parties are involved, and both seek to impose their will or gain in a disputed situation. There are two forms of conflict in an organization context; FUNCTIONAL and DYSFUNCTIONAL. Functional Conflict occurs when organization’s interest are served in some way, such as improvement in performance or greater cooperation among individuals or groups while Dysfunctional Conflict it a destructive form or activities that hinder group or organizational performance. There are four levels of conflict; intrapersonal conflict which deals with an individual’s thought, values, and emotions conflicting one another. Interpersonal conflict: this take place between individuals. intragroup conflict: this is refer to a disagreement between members of a group. and intergroup conflict: this take place between various groups, such as department within a company.

I once involved in a conflict sometimes ago when I was working with car dealer as a product specialist/ sales representative. It was commission based job so the norm was that each...
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