CONFLICT, POWER AND ORGANIZATIONAL POLITICS
Conflict is an interpersonal process that arises from disagreements over the goals to attain, the methods to be used to accomplish those goals, or even the tone of voice used as people express their positions. LEVELS OF CONFLICT
Intrapersonal conflict – when an employee’s supervisors or peers send conflicting expectations to him or her, it is possible for intrapersonal role conflict to emerge from within an individual, as a result of competing roles taken.
Interpersonal conflict – are serious problem to many people because they deeply affect a person’s emotions.
Intergroup conflict – each group sets out to undermine the other, gain power, harness available resources, and improve its image. Conflicts arises from such causes as different viewpoints, group loyalties, and poor communication. SOURCES OF CONFLICT
Different sets of values
Threats to status
Lack of trust
TRUST the capacity to voluntarily depend on each other’s word and actions. WORKPLACE INCIVILITY occurs when employees fail to exhibit concern and regard for others or- worse yet- disrespect each other on the job. FIVE MAJOR PERSONALITY TRAITS
Openness to experience
4 CONFLICT OUTCOMES
WIN-WIN – both parties perceive they are in a better position than they were before the conflict began.
LOSE-WIN – a situation in which one person (A) is defeated while the other one (B) is victorious.
WIN-LOSE - a situation in which one person (B) is defeated while the other one (A) is victorious
LOSE-LOSE – a situation in which a conflict deteriorates to the point that both parties are worse off than they were before.
FIVE STRATEGIES OF CONFLICT OUTCOME
Avoiding physical or mental withdrawal from the conflict
Smoothing accommodating the party’s interest
Forcing using power tactics to...
Please join StudyMode to read the full document