Conflict in Organization

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CONFLICT MANAGEMENT

Conflict management refers on the way how we approach the other party in a conflict situation. There are main structural approaches such as emphasizing superordinate goals, reducing differentiation, improving communication and understanding, reducing task independence, increasing resources, and clarifying rules and procedures.

Emphasizing Supeordinate Goals

The first way to resolve the conflict is to seek and find the common goals. The emphasizing superordinate goals are common objectives held by conflicting parties that are more important than the department or individual goals on which the conflict is based. If the commitments to corporate wide goals increase, the employees will pay less attention to competing individual or departmental-level goals. So, it reduces their perceived conflict with co-workers. Besides that, they also can reduce the problem of incompatibility and differentiation by establishing a common frame of reference. For example, the most effective executive teams frame their decision as superordinate goals that arise above each executive’s departmental or divisional goals.

Reducing Differentiation

Besides that, another way for resolving conflict is to remove the sources of different values and beliefs that produce the conflict in the first place. When the employees think they have same backgrounds or experience with other workers, they will be more motivated to coordinate their activities and resolve the conflict. For example, move the employees to different jobs so that they come to depend on each others.

Improving Communication and Understanding

The third way to minimize the conflict involves by giving the conflict parties more opportunities to communicate and understand each other. By having the good communication, the employees can understand and appreciate each other’s views and opinions. It relates to contact hypothesis which is the more meaningful interaction we have with



References: http://www.wright.edu/~scott.williams/LeaderLetter/mediation.htm

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