Sat2 Leadership: Leading And Managing Conflict Resolution

Leadership Handbook
SAT2 Group
Western Governors University

SAT2: Leadership: Leading and Managing Conflict Resolution: Task 2 Handbook part two-Jack Kastel ID # 401216
Leaders in all organization experience conflict it is human nature and a fact of everyday life and life in the corporate world. Leaders must resolve the conflict rationally and effectively. Conflicts if they are resolved quickly and effectively can make the results positive leading to beneficial professional and personal growth. Leaders, when using resolving conflict skills, become problem-solvers. Leadership plays a vital role in managing and resolving conflict among team members and employees. Leadership needs to stay informed and
The leader must let the conflicting parties present their case or what their side of the conflicting situation is. The leader and the conflicting parties must listen to each other to ensure that all positions and viewpoints are openly discussed and understood. The leader must get the parties to paraphrase, restate and summarize their stance on the conflict. Leaders must get the conflicting parties together to draw out any needs or concerns that affect the conflict at hand. The leader will insist that the parties need to express their viewpoints and opinions and ask the other people for their viewpoints. The leader, using his listening skills will gather this information, determine the conflict 's cause and help the parties establish mutual trust and respect for each of the party’s opinions. The leader with the acquired information will ask that both parties cooperate to find a good resolution to the problem. The leader if effective will help the conflicting individuals identify the issues, help the parties focus on conflict, find out if the conflict is affecting the work flow, clients, work teams or clients. An effective leader in conflict resolution may encounter a problem that has caused the conflict, but the conflicting parties know there is a
Leaders, who address conflict and resolve it, will look at conflict as a positive opportunity to strengthen the company workforce. The effective leader will use conflict resolution as a problem-solving tool to build relationships especially with their groups or teams within their organization and create mutual trust and respect. The effective leader will learn and understand disagreements as they arise and how to resolve conflicts that occur because of these disagreements. Leaders teach their followers to respect the differences of people and be open towards individual ideas, viewpoints and opinions. Effective leaders in conflict resolution, use preventative measures to minimize or avoid conflict altogether, if a conflict arises, the leader will work toward resolving the issues. The leader will also get the conflicting parties to see each side of the conflict. , The leader open up ways to resolve the situation, create new ideas to solve the problem, so both parties find satisfaction on the issues that caused the conflict.

CONFLICT: . …………LEADER INTERVENTION……………………..
………………….= CONFLICT RESOLUTION

References: SAT2 : Leadership . Task 2: Leading and Managing Conflict Resolution. Handbook part two

Dubrin, A. (2010). Leadership: Research findings, practice, and skills. (6th Edition). Mason, OH. South-Western, Cengage Learning.