Luis Fernando S.R. Conde 03.02.2012 Page 1
Communication and professional relationships with children young people and adults
Good professional relationships can be a rewarding way for two or more people to work together and help each other after moving on to other opportunities. A lack of a professional relationship on the other hand, can lead to lost productivity and hard feelings at work. Many people don't think that they have the skills necessary to build professional relationship, but with a little time and effort it isn't difficult. Professional relationships should be conducted in a spirit of mutual respect. Communication is key when building a good relationship with adults and pupils in the school. It is very important to develop the skill of being a good listener, which is one of the hardest skills to develop but one of the most important skills in communication. Being a good listener means we can't interrupt the other person. This requires great discipline and respect. A crucial component of good communication is the consistent use "I-statements" as opposed to "you-statements." I statements unite, while you-statements alienate and create distance. An I-statement begins with "I feel ... " A you-statement begins with "You make me feel..." A you-statement is almost always experienced as an attack. When we own our feelings and opinions by using an I-statement, we are communicating that we are taking responsibility for the issue and not blaming the person in front of us. When a person feels he or she cannot express their needs to the other person, then this leads to a break down in trust. When a we can express and meet each other's needs consistently this is one of the most powerful ways to build trust in a relationship. To build trust with pupils we need to know the child's interests as such as what their favourite movie or...
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